Jobs / United States / Servicenow INC
Senior Staff Product Manager, Voice AI
Servicenow INC · 🇺🇸 Santa Clara, California, US
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles33 certified filings for “Senior Inbound Product Manager” (Sales Engineers) in CA: $156k–$199k, median $169k. Most were filed at wage level III (52%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
About the Team Voice AI is one of ServiceNow's fastest-growing Now Assist capabilities: intelligent voice agents that resolve customer interactions end-to-end. The platform is already in production with marquee customers and scaling fast, competing head-to-head against well-funded startups and CCaaS incumbents on the dimensions buyers test most, conversational quality, containment, and reliability. About the role ServiceNow is looking for a Senior Staff Product Manager to lead the conversational core of its Voice AI platform. This is a rare combination: a product already validated in production with enterprise customers, paired with the mandate and scope of a true 0→1 builder. The team is on an aggressive growth trajectory, scaling from a handful of live customers today toward 100 within the next year. For an agentic AI product leader who wants ownership of a fast-moving, technically deep product with a clear path to market impact, this is that role. What You'll Own • The conversational core of the Voice AI platform — dialog quality, LLM selection, and evaluation. • The emerging voice-to-voice model integration and deployment strategy. • The customer-enablement motion that lets enterprises design and ramp their own voice agents. Why this role matters • Own a category-defining product at an inflection point, already live with marquee customers and scaling aggressively, with the growth trajectory and executive visibility of a flagship initiative. • Shape the roadmap for voice-to-voice model integration as the technology itself is still being defined. Genuine 0→1 latitude inside an enterprise platform with real distribution. • Compete directly against the best-funded startups and CCaaS incumbents in the market, with the resources and reach of ServiceNow's Now Assist platform behind you. • Sit at the center of both the product and the customer, owning enablement as well as the core conversational engine, rather than a narrow slice of either. What Success Looks Like • Scaling the Voice AI platform's live customer base from a small handful today to roughly 100 within the next year. • Measurable improvement in conversational quality, containment, and reliability. The dimensions enterprise buyers evaluate most closely. • A voice-to-voice model integration and deployment strategy that keeps pace with a fast-moving technology landscape. • 12+ years of product management experience, recent hands-on experience shipping voice AI products in the last 12–18 months. Years of PM tenure matter far less than what you've shipped recently and how deep you've gone technically. • Fluency with voice stack: ASR, TTS, speech-to-speech, streaming, latency, endpointing, barge-in, turn-taking, noise handling. • Telephony fluency: SIP, call transfers, Amazon Connect, Genesys, Twilio, or similar CCaaS platforms. • Experience defining voice-specific evaluations (task completion, latency, transcription accuracy, interruptions, conversational quality). • Strong technical background in conversational AI and real-time interactions. • Depth in LLM model evaluation for conversational use cases. • Proven experience in AI customer enablement — helping enterprise customers design and ramp their own solutions. • A track record of driving 0→1 innovations from early product to scale. • Experience with telephony and real-time media signaling in a voice AI context. For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications,