Last updated 1 October 2026

Refund Policy

Short version: one payment, nothing renews, and if a pass didn’t help you we’d rather refund it than keep the money.

Sponsor Pass

• 7-day money-back. If you ask within 7 days of buying and you have prepared 2 or fewer tailored packs with the pass, we refund it in full.
• If our service failed you — the site was unavailable or a technical fault stopped you from using what you paid for — we refund in full at any time during the pass, or extend it, your choice.
• Otherwise a pass is non-refundable once it has been used beyond the limits above, because the service has been delivered. It never renews, so there is nothing to cancel.

Tailored packs and credits

• If our AI fails to prepare a pack, nothing is charged — the credit (or the day’s pass allowance) is returned automatically.
• Unused credits bought before the Sponsor Pass launched can be refunded within 30 days of purchase.

How to ask for a refund

1. Write to us via the contact page or at hello@sponsorapply.com from the email on your account.
2. Include your order or receipt number if you have it.
3. We reply within 2 business days. Approved refunds go back to your original payment method through our payment provider (merchant of record); banks usually show them within 5–10 business days.

Please talk to us before a chargeback

We answer every refund request. A chargeback freezes your account while it is reviewed; a quick message gets your money back faster.

What we never charge for

SponsorApply never charges for a job, a job offer, a visa, or a certificate of sponsorship. Anyone asking for such payments in our name is not us — check an offer and tell us.

This policy doesn’t limit any rights you have under consumer law where you live. See also our Terms and Privacy Policy.