Manager, PKI Engineer
Pfizer INC · 🌍 India - Chennai
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About the role
ROLE SUMMARY Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Pfizer’s CISO organization delivers proactive cyber defense for Pfizer global enterprise. Our mission is to secure all of Pfizer’s digital information assets ranging from our scientific breakthroughs to the manufacturing floor, and out to the patients we serve. We achieve this mission through a combination of world-class talent, top-tier technologies, industry leading best practices, and the promotion of a cybersecurity ownership culture across the company. Public Key Infrastructure (PKI) and certificate lifecycle management are vital to Pfizer’s cybersecurity posture and operational resilience. The Manager, PKI Engineer, is responsible for developing, managing, and continuously improving Pfizer’s enterprise PKI environment, including Certificate Lifecycle Management (CLM), certificate renewal automation, and related security services. This is a hands-on technical role responsible for supporting PKI technologies and ensuring secure, scalable certificate services across the enterprise. The role includes requirements gathering, technical design, development, testing, implementation support, operational oversight, and break/fix support for PKI services, partnering closely with the Service Manager, Operations Delivery Lead, internal customers, and technical teams. The Manager will guide technical resources, help drive service improvements, and foster a culture where innovation, reliability, and security are central to how the team operates. ROLE RESPONSIBILITIES • Manage and support enterprise Public Key Infrastructure services, including Microsoft Certificate Authority multi-node PKI environments and certificate-related services. • Design, develop, and deploy secure technology solutions that meet business requirements, technical specifications, defined procedures, and information security policies. • Operate independently in complex or ambiguous situations to help deliver objectives across business units and technology teams. • Integrate applications and third-party products with internal PKI services, including ongoing support, upgrades, and service enhancements. • Partner with stakeholders to anticipate challenges, address concerns, and influence positive outcomes for the organization. • Lead technical and operational activities within and across teams to ensure reliable service delivery. • Collaborate with internal teams, customers, the Service Manager, and the Operations Delivery Lead to translate business needs into effective technical solutions. • Develop and maintain reusable service patterns that support secure application integration and improved end-user experiences. • Provide technical direction and oversight for contingent worker resources supporting service enhancements, operational improvements, and project delivery. • Support 24x7 oversight of business-as-usual operations for critical PKI services. • Lead or support Incident andProblem Management activities in alignment with ITIL practices. • Serve as a trusted technical resource and mentor to help strengthen team capability and support organizational growth BASIC QUALIFICATIONS • Bachelor's degree in Computer Science or a related discipline. • 4+ years of infrastructure support and management experience in an enterprise environment. • Deep technical understanding of Public Key Infrastructure, including Certificate Authority, R