Analyst, Billing Operations

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About the role

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Analyst, Billing Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Revenue Operations & Enablement department provides centralized billing for products and services billed to customers using the Mastercard Consolidated Billing System (MCBS). MCBS supports the billing for all MasterCard branded transactions, Cirrus/Maestro switch fees, assessment fees, and various other fees. Our mission is to provide core billing services, drive billing assurance, provide value added services, and enable growth as Mastercard advances commerce globally. Role Analyze and respond to inquiries from other MasterCard support teams on billing related questions. Set up customer information within the billing system. Implement and maintain pricing within the billing system. Provide timely and accurate responses, while always putting the customer first. Perform manual billing calculations, and verify proper approvals were obtained per audit policy. Provide ad hoc reporting analysis for internal and external customers. Participate with audit and independent accounting firms to provide details on current controls, assist with inquiry of controls, ensure adherence to controls, and identify control improvements. Maintain ownership of assigned functions, communicate status as appropriate, and maintain desktop procedures to support controls. All About You Ability to fully research and understand issues and concepts in order to get to full resolution. Ability to see and understand entire end-to-end process is key Familiar with Microsoft Excel to manipulate and analyze data trends. Vlookups, formulas, and pivot tables are heavily used on a daily basis in this role. Ability to provide timely and high quality request fulfillment to achieve customer satisfaction. Must possess strong reading comprehension and communication skills. Good organizational and note taking skills. Ability to manage multiple tasks at once. Must be comfortable in a fast-paced global environment. Must work well in a cross-functional environment. Works well without direct supervision. Takes initiative to ask questions and search for answers. Ability to complete complex research analysis. Experience with transaction billing systems and the finance industry is a plus. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard’s security policies and practices

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