Store Associate Rx

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Work as part of the Pharmacy and Front Store Team to ensure that each customer has a positive shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values. Please note in select markets the collective bargaining agreement rules regarding the Pharmacy Technician would apply. Based on the role and location, this position may require you to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless you are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. Proof of vaccination will be required on your first day of employment or within the first few months in the position, depending on the role and location. If you are considered for a role, more information will be provided during the hiring process. Required Qualifications • Must be at least 16 years of age • Licensure requirements vary by state , click here to learn more. • Must have the ability to perform the following tasks: Customer Service • Greet each customer in a courteous and professional manner • Assist all pharmacy and front store customers with their questions and concerns • Request additional help when needed to maximize customer satisfaction • Maintain customer/patient confidentiality according to HIPAA and company standards • Answer telephone with appropriate greeting Operations • Comply with all federal and state laws, rules and regulations • Comply with CVS policy and procedures at all times • Adhere to CVS workflow and ensure quality assurance standards are maintained at all times • Maintain prescription prioritization throughout prescription processing • Process prescriptions • Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles • labeling of prescriptions • Resolve Third Party rejections and complete any manual claim forms • Perform all register transactions, in adherence of CVS policy and procedures • This includes cash, check and charge transactions • Bag merchandise upon completion of sale • Perform all prescription pick-up procedures, in adherence of CVS policy and procedures; Complete Prescription Pick-Up Log, validate customer address, Make the Offer to Counsel and direct customer to Pharmacist or Intern (if applicable) • Communicate with all healthcare professionals when permissible and according to state law • Retrieve and file prescriptions appropriately according to State and Federal Law • Participate in all required store operational meetings • Maintain a clean, organized and professional pharmacy department, according to CVS standards • Access, input and retrieve information to/from the computer • Stand for extended periods of time • Assist front store operations when needed Inventory Management • Maintain in-stock by ensuring all inventory management policies and procedures are followed • Utilize appropriate report(s) to maintain replenishment • Pull outdated, damaged and recalled merchandise and prepare for return • Assist with putting away drug orders (except CIIs) as permitted by law • • Preferred Qualifications Required Qualifications continued: Front Store Activities •

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