Jobs / United States / US Bank National Association
SinglePoint Help Desk Operations Manager
US Bank National Association · 🇺🇸 2 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordUSCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — US Bank National Association
USCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for US Bank National Association →
About the role
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description SinglePoint Help Desk Operations Manager Treasury Client Onboarding & Support At U.S. Bank, we're on a journey to do our best. We are seeking a motivated and experienced leader to join our Treasury Client Onboarding & Support team as a SinglePoint Help Desk Operations Manager . In this role, you will lead a team of specialists who provide support to commercial, corporate, and business banking clients utilizing U.S. Bank's treasury management and digital banking solutions. This position combines people leadership, operational management, and client experience oversight. The ideal candidate is passionate about developing employees, driving operational excellence, and delivering exceptional service to clients while fostering a culture of accountability, collaboration, and continuous improvement. What You'll Do Lead and Develop a High-Performing Team • Manage, coach, and develop a team of approximately 10 Help Desk Specialists. • Conduct regular performance coaching, career development conversations, and recognition activities. • Foster an inclusive, collaborative, and results-oriented team environment. • Build employee engagement and accountability while promoting continuous learning and growth. Drive Operational Excellence • Oversee daily service operations, including inbound calls, chats, and case management activities. • Monitor queue performance and staffing needs to ensure timely support and issue resolution. • Ensure service level commitments, productivity goals, and quality standards are consistently achieved. • Analyze operational metrics and trends to identify opportunities for process enhancements and improved efficiency. Deliver an Exceptional Client Experience • Promote a customer-centric culture focused on responsiveness, accuracy, and first-contact resolution. • Support team members in resolving complex client issues and escalations. • Partner with internal teams to ensure a seamless customer experience across Treasury Management products and services. • Continuously evaluate client feedback and identify opportunities to improve service delivery. Lead Through Change • Support new initiatives, operational improvements, and business transformation efforts. • Implement process enhancements that improve team effectiveness and the client experience. • Champion organizational changes and help employees successfully adapt to evolving business needs. What You'll Support The team provides support to clients utilizing Treasury Management and Digital Banking solutions, including: • SinglePoint Treasury Management platform • Commercial online banking services • Treasury service inquiries • Digital banking access and support • Payment and transaction-related questions • User administration and platform navigation • Operational and servicing requests Basic Qualifications • Bachelor's degree or equivalent work experience • Several years of leadership, operations, customer service, or contact center management experience • Demonstrated ability to coach and develop employees • Experience managing performance metrics and service delivery objectives Preferred Qualifications • Knowledge of Treasury Management products and services • Experience leading a