Jobs / United States / Novartis Pharmaceuticals Corporation
RLT Account Customer Support Associate
Novartis Pharmaceuticals Corporation · 🇺🇸 INSURGENTES
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 75 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 31 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Novartis Pharmaceuticals Corporation paid sponsored hires in similar roles1 certified filing for “Associate Expert Potency” (Biochemists and Biophysicists) in NJ: $89k–$89k, median $89k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Novartis Pharmaceuticals Corporation
The US Department of Labor certified 75 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 31 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Novartis Pharmaceuticals Corporation →
About the role
Job Description Summary #LI-Hybrid Location: Mexico City, Insurgentes Contract Type: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible. Reimagining Medicine Starts With Our People As an RLT Account Customer Support Associate, you will play a key role in ensuring the seamless flow of materials, data, and orders across the supply chain network. You will partner with internal stakeholders, production sites, suppliers, and customer-facing teams to support planning, logistics, inventory management, and order fulfillment activities. This position contributes to reliable product availability, operational excellence, and continuous improvement while ensuring compliance with quality, regulatory, and GxP requirements. The role offers an opportunity to collaborate across functions and geographies, helping deliver innovative medicines to patients worldwide. Job Description Key Responsibilities Supply Chain & Planning • Ensure material availability aligned with approved production plans and customer demand. • Monitor material requirements planning (MRP), analyze exceptions, and coordinate actions to mitigate supply risks. • Manage purchase order activities and support inventory optimization initiatives. • Partner with manufacturing sites and suppliers to maintain continuity of supply and service excellence. Logistics, Warehouse & Distribution • Execute logistics and distribution processes accurately and efficiently while maintaining compliance with applicable regulations and company standards. • Coordinate inbound and outbound material flows to support operational requirements. • Monitor logistics performance and implement process improvement opportunities. • Support inventory control and warehouse planning activities. Order Management & Customer Support • Coordinate intercompany order fulfillment activities, including order tracking, change management, invoicing support, and issue resolution. • Serve as a key point of contact for supply and order-related escalations. • Collaborate with cross-functional partners to prioritize deliveries and address operational challenges. • Support returns, credits, rebates, and other customer service processes as needed. Master Data & Operational Excellence • Maintain accurate supply chain and material master data in enterprise systems. • Support KPI reporting, data analysis, and performance monitoring. • Contribute to process optimization and continuous improvement initiatives. • Act as a subject matter resource within assigned areas of responsibility. Compliance & Quality • Ensure all activities are performed in compliance with GxP, regulatory requirements, and company policies. • Support the reporting and escalation of technical complaints, adverse events, and special-case scenarios in accordance with established procedures. • Maintain accurate documentation and operational records. Essential Requirements • Bachelor's degree in Supply Chain, Business Administration, Operations, Logistics, Engineering, Life Sciences, or a related field. • 1+ years of experience in Supply Chain, Customer Operations, Logistics, Planning, Order Management, or related operational functions. • Experience working in a regulated environment such as pharmaceuticals, healthcare, biotechnology, or manufacturing is preferred. • Experience managing multiple priorities and meeting deadlines in a fast-paced environment. Skills & Competencies • Strong analytical and problem-solving skills with attention to detail. • Ability to build effective partnerships and collaborate across diverse teams and stakeholders. • Strong organizational, communication, and time-management skills. • Customer-focused mindset with a commitment to ope