Senior Global Travel Operations Specialist
Medtronic INC · 🌍 Sao Paulo, Sao Paulo, Brazil
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Sponsor Radar — Medtronic INC
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About the role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. The Global Travel team supports Medtronic’s corporate travel program by providing travel operations, policy guidance, traveler support, supplier coordination, and continuous process improvement across the organization. The team partners with travelers, travel arrangers, travel management company (TMC) providers, and internal stakeholders to help ensure consistent travel experiences, effective policy administration, and operational excellence. Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you. Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives. The position will be located at LATAM in a remote model. Responsibilities may include the following, and other tasks may be assigned: • Provide guidance on travel policies, booking procedures, approvals, ticketing, exchanges, cancellations, refunds, and traveler profiles. • Support travelers and travel arrangers with Travel Management Company (TMC) processes, servicing requests, and issue resolution. • Coordinate with TMC partners to investigate, escalate, and resolve booking, ticketing, and traveler service issues. • Develop and maintain travel communications, standard operating procedures (SOPs), frequently asked questions (FAQs), process guides, and knowledge articles. • Publish and update travel program content on SharePoint, Viva Engage, and other internal communication platforms. • Investigate travel-related issues involving airlines, hotels, TMCs, and other suppliers and recommend corrective actions. • Conduct periodic audits of negotiated air and hotel rates and partner with internal stakeholders to resolve discrepancies. • Identify recurring operational issues and recommend process improvements, standardization opportunities, and automation initiatives. Required Qualifications • Bachelor's degree with ten years of experience OR Master's degree with Eight+ years of experience in corporate travel, travel operations, Travel Management Company (TMC) operations, or related travel services • Experience supporting corporate travel policies, booking processes, ticketing, exchanges, cancellations, and traveler service • Experience with SAP Concur Travel or a comparable corporate travel booking platform • Experience creating and maintaining standard operating procedures (SOPs), process documentation, frequently asked questions (FAQs), and internal communications • Fluency in English • Job Location: LATAM (Latin America) Preferred Qualifications • Experience working directly with Travel Management Companies (TMCs), airlines, hotels, and travel suppliers. • Experience with SharePoint, Viva Engage, or similar enterprise communication platforms. • Experience conducting travel program audits, supplier rate reviews, or travel operati