Jobs / Vietnam / Robert Bosch LLC
[BD] IT Operations & Support Lead
Robert Bosch LLC · 🌍 Ho Chi Minh, VN
Sponsorship verdict
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Sponsor Radar — Robert Bosch LLC
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About the role
Build the Future of Intelligent Workflows We’re redefining how Bosch works. Our global product team is evolving to be a best-in-class workflow platform that serves as the backbone for 500,000+ users worldwide. Built on advanced low-code/no-code (NCLC) and accelerating with GenAI, this platform is entering its next chapter becoming truly AI-native, smarter, faster, and more intuitive at scale. We are looking for an IT Operations & Support Lead who combines operational excellence, technical leadership, stakeholder management, and service-oriented mindset to ensure stable, scalable, and high-performing product operations globally. You will work closely with Product, Engineering, Operations, and Business teams to drive service reliability, operational efficiency, platform modernization, and continuous improvement. Key Responsibilities: IT Operations & Service Management • Lead day-to-day operations and support activities for global workflow platforms • Ensure service reliability, system availability, performance, and SLA compliance • Monitor operational KPIs, incidents, risks, and service improvements • Drive operational excellence through process optimization, automation, and standardization Platform Modernization & Continuous Improvement • Support migration and modernization initiatives from legacy systems to next-generation platforms • Collaborate with Product and Engineering teams to improve scalability, maintainability, and operational efficiency • Contribute to AI-driven operational improvements and workflow automation initiatives • Promote continuous improvement mindset across teams and operations Stakeholder & Vendor Coordination • Coordinate with global stakeholders across Product, Engineering, QA, Operations, and Business functions • Manage communication, escalations, priorities, and operational alignment • Collaborate with external vendors and technology partners to ensure service quality and delivery excellence Technical & Operational Governance • Support operational governance, incident management, and change management activities • Ensure systems follow security, compliance, and operational best practices • Contribute to operational reporting, service reviews, and leadership updates • Support Agile ways of working and cross-functional collaboration Must-Have • Bachelor’s or Master’s degree in Computer Science, Engineering, IT, or related fields • 8+ years of experience in IT Operations, Service Management, Product Support, or Enterprise Platform environments • Strong understanding of enterprise applications, cloud technologies, and workflow systems • Experience managing system operations, incidents, SLAs, and operational processes • Strong stakeholder management, communication, and coordination skills • Problem-solving mindset with strong ownership and execution capability • Experience working with global teams and cross-functional environments Strong Advantages • Experience with Low-Code / No-Code or workflow automation platforms • Exposure to AI/GenAI-enabled operational environments • Experience with Agile/Scrum methodologies • Knowledge of operational analytics, monitoring, or reporting tools • Experience supporting large-scale enterprise transformation or migration initiatives Why Join Us? • Support global enterprise platforms used by hundreds of thousands of users worldwide • Work in a fast-evolving AI-driven product and workflow environment • Collaborate with global Product, Engineering, and Operations teams • Drive operational excellence and platform modernization at enterprise scale • Opportunity to grow into senior operational leadership roles • Competitive compensation and 13th-month bonus • Premium healthcare and accident insurance • Flexible and international worki