Jobs / Australia / Servicenow INC
Sr Data Solution Architect, Platform, AI & Data
Servicenow INC · 🌍 Sydney, NSW, AU
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About the role
Position Overview: Join our pre-sales team of data and AI specialists as a Senior Data Solution Architect. You'll partner with customers to co-create solutions and expand ServiceNow's presence across data platforms, Intelligent Automation and Generative AI. This role shapes and showcases the technical vision for ServiceNow's emerging data capabilities, including RaptorDB and Workflow Data Fabric. It focuses on distributed databases, data integration and advanced analytics, alongside the broader ServiceNow AI ecosystem, including Now Assist and Agentic AI. Key Responsibilities: • Data and AI Evangelism: Serve as a key technical advisor and advocate for ServiceNow's RaptorDB, Workflow Data Fabric and AI products. Explain the benefits and capabilities of integrated data and AI solutions to business and technical stakeholders. • Architecture Advisory: Act as a trusted advisor to customers on how to architect, scale and operate transactional and analytical workloads on RaptorDB. Provide guidance on distributed, multi-region and high availability architectures, performance tuning and data compliance best practices. • Customer Engagement and Problem Solving: Lead technical discovery sessions to identify customer needs, data integration challenges and architectural gaps. Design ServiceNow solutions that solve business and technical problems while accounting for key regulations, business drivers, evolving needs and security. • Strategic Alignment: Align opportunity engagement and skills with ServiceNow's strategic and enterprise accounts. • Demonstrations: Deliver standard and tailored demonstrations of ServiceNow's data and AI solutions to prospects and existing customers, both on-site and virtually. • Proof-of-Concept and Value Engineering: Scope, build and deliver proof-of-concept and proof-of-value engagements that demonstrate the technical strengths and business impact of ServiceNow's data and AI capabilities. • Competitive Differentiation: Provide insight into the competitive data platform landscape, explaining trade-offs and positioning RaptorDB against alternatives. • Solution Storytelling: Communicate complex technical solutions clearly and compellingly to technical and executive audiences, aligning technical value to business priorities. • Sales Support: Partner with the sales team across the full presales lifecycle, from qualification to close, including sizing, solution validation and architecture workshops. • Subject Expert Representation: Speak at marketing events such as user conferences, trade shows and webinars. • Collaboration and Enablement: Work with sales, marketing, product and field enablement teams to build sales assets, share customer insights, influence the roadmap and run enablement sessions for Solution Consultants and account teams. • Innovation and Industry Trends: Stay current on data and AI advancements so solutions remain cutting-edge and competitive. Foster a culture of innovation and knowledge sharing across the team, with customers and in the field. To be successful in this role, you should have: • Experience: 10+ years in technical presales, consulting, solution engineering or architecture roles with direct customer engagement. Enterprise software experience is a must. • Data Platform Expertise: Deep understanding of distributed database concepts, transactional and analytical processing, replication, sharding and storage optimization. • Data Engineering and Integration: Hands-on experience with data ingestion, ETL pipelines, real-time streaming platforms and integration technologies (REST, JDBC, Kafka, etc.), including large relational and NoSQL data stores and techniques to make data consumable by AI models. • AI Expertise: 3+ years of technical experience selling AI models, deep learn