KYCB Analyst - Dutch Market

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About the role

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 55,000+ reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------   Join us as a KYCB Analyst to help Qonto scale its Dutch market account-opening operations from Barcelona. You'll review and decide on KYC/KYB cases day-to-day. This position is based in Barcelona ➡️ What you'll do - Review and decide: Analyse client and company KYC/KYB documentation during account opening and decide whether accounts can be validated or rejected. - Call clients directly: Contact clients by phone to request additional documents and explain what's needed — outbound calls are a regular part of the job. - Help subscriptions move forward: Make reminder calls so onboarding doesn't stall. - Keep the queue moving: Monitor pending validations and flag anything at risk of becoming a bottleneck. - Escalate, don't guess: Report blockers and anything outside frontline scope to the backline team. ➡️ What we're looking for - Dutch & English fluency: Fluent written and spoken Dutch; English is Qonto's internal working language. - Comfortable on the phone: you're not afraid of outbound calls — you'll make several a day. - An analytical, detail-oriented mindset: you can review documentation carefully and justify a decision. - Understanding of what's at stake: this isn't a call-centre job — it's a payment institution, and validate/reject decisions carry real compliance weight. ➡️ What we can offer you - Growth at scale: Be part of Qonto's expansion, working in a fast-paced, growth-oriented environment. - A collaborative team: Work with a team that values cooperation, communication, and continuous improvement. - Real tool mastery: Build hands-on expertise with customer service tools like Zendesk, Notion, and others. - Ownership from day one: A hands-on culture where you take on real responsibilities and make real decisions. ➡️ Your future manager You'll report to Francesca De Zotti https://www.linkedin.com/in/francesca-de-zotti-b563b9124/, Team Leader for Qonto's Dutch and Belgium onboarding team. - Her path? Francesca joined Qonto in May 2021, after previous management roles at fast-scaling companies like Meero. - She brings deep experience in team management, with a focus on localising customer

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