Sr. Technical Account Manager
Adobe INC · 🌍 Mexico City
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About the role
The Opportunity As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers in Mexico. You will build trusted relationships, help customers improve how they gain value from their Adobe investments, and maintain an outstanding customer experience throughout the engagement. This role offers the opportunity to collaborate with world-class technical teams and senior leaders. It involves translating customers’ business priorities into clear technical strategies, operational plans, and measurable outcomes. You will proactively identify risks, uncover optimization opportunities, and orchestrate the appropriate Adobe resources to help customers achieve their long-term goals. Responsibilities • Serve as the primary technical advisor and point of coordination for a portfolio of strategic enterprise customers • Build and maintain trusted relationships with practitioners, technical leaders, managers, directors, and C-level executives • Translate complex business objectives into actionable technical strategies, success plans, and operational priorities • Proactively identify customer needs, technical risks, and opportunities for optimization, adoption, and long-term improvement • Orchestrate the resolution of complex technical issues by coordinating across Adobe Engineering, TechOps, Managed Services, Support, Product, and other internal teams • Establish clear expectations and maintain consistent communication through regular checkpoints, status reviews, governance meetings, and planning sessions. • Conduct in-depth assessments of customers’ technical environments to identify architectural risks, performance concerns, integration challenges, and opportunities for improvement • Provide strategic advice on implementation approaches, technical guidelines, scalability, performance, integrations, and operational readiness • Co-lead Quarterly Business Reviews, executive briefings, and technical presentations, connecting the realities of the customer’s technical environment with business priorities and measurable outcomes • Maintain structured oversight of open actions, technical dependencies, risks, and critical issues, ensuring clear ownership and timely follow-through • Advocate for customers within Adobe while balancing their priorities with technical feasibility, product capabilities, and internal commitments • Collaborate across Adobe teams to deliver a coordinated and consistent customer experience Required Qualifications, Capabilities, and Skills • Bachelor’s degree in a technical, business, or related field, or equivalent professional experience • Seven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical role • Demonstrated success managing complex enterprise customer relationships in a consultative capacity • Good understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environments • Strong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologies • Solid understanding of tag management, digital data collection, and enterprise implementation methodologies • Experience solving issues, performance-tuning, and optimizing web/app environments • Ability to read and interpret code, fix technical implementations, and understand third-party integrations at the API level • Familiarity with Agile and Scrum development methodologies • Strong executive presence, with the ability to communicate effectively with and influence senior technical and business leaders • Ability to develop and deliver clear, compelling exe