Jobs / Ireland / Pure Storage INC
Sr. Technical Services Engineer - FlashArray
Pure Storage INC · 🌍 Dublin, Ireland
Sponsorship verdict
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- Can’t check pay against the visa rulesNo salary stated. Ireland Critical Skills Employment Permit needs at least €40,904 a year (General Employment Permit: €36,605). Source: https://enterprise.gov.ie/en/what-we-do/workplace-and-skills/employment-permits/permit-types/critical-skills-employment-permit/, rules effective 2026-03-01.
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Sponsor Radar — Pure Storage INC
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About the role
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE Everpure Senior Technical Service Engineers work on the most complex, and challenging customer issues. This team is the last step in Support before an issue is passed to Escalation Engineering. This position is ideal for a support professional with strong interpersonal skills, and a desire to work in a fast-paced, high-performing, entrepreneurial culture. The ideal candidate must be willing to accept the unpredictable nature of daily work in a rapidly growing business. SHOULD YOU ACCEPT THIS CHALLENGE... Everpure has Support centres in Mountain View, CA, Lehi, UT, Dublin, Ireland, Prague, Czech Republic & Singapore, Asia. We are looking for a senior Technical Support Engineer to join our 24x7 Support team. You will be part of the best Support team in the industry. Our culture focuses on 5 key values – Persistence, Creativity, Teamwork, Ownership, and Customer First. You will work on problems of diverse scope where analysis will include hardware, software, and environmental factors within our FlashArray product. Our Support Engineers utilize their deep technical expertise to troubleshoot customer issues and resolve them. Successful Support Engineers will be able to build strong networks across different departments in the company. WHAT YOU'LL DO • Proactively seek to understand customer expectations • Answer and resolve support cases across all severity levels • Own and track customer issues using our ticket tracking system • Own all customer facing communications, ensuring the message is concise and professional • Shares, and documents knowledge via FAQ / KB articles, which can be internal or customer facing • Develops junior support engineers through training, and coaching • Manage multiple projects/support cases simultaneously • Champion customer issues internally, and represent the company externally • Leads large multi participant customer calls, including hot escalations • Normally receives little instruction on day-to-day work, general instructions on new assignments • We are primarily an in-office environment and therefore, you will be expected to work from the Dun Laoghaire office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave. WHAT YOU BRING • Minimum 3 years of experience in customer-facing, technical support work • Subject Matter Expert in one or more technologies • Proven ability to resolve customer problems, and escalations utilizing appropriate internal and external resources • Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment • Experience in supporting both hardware, and software products • Ability to triage issues, and escalate them to appropriate engineering groups as necessary • Knowledge of technologies such as operating systems LINUX, Windows, VMware), LANs & WANs, and storage area networks and advantage • Knowledge, and ability to troubleshoot Networking, Replication, Performance and Space issues • Must be willing and able to work in an open office, team environment. • Resolve escalated service requests • Own and track customer issues using our ticket tracking system • Mentor and coach technical support engineers • Own communicat