Jobs / United States / Servicenow INC
Sr Staff Software Engineer ( AI Agents, Observability)
Servicenow INC · 🇺🇸 Santa Clara, CALIFORNIA, US (Remote) · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Servicenow INC paid sponsored hires in similar roles1 certified filing for “Staff AI Implementation Engineer, AI Center of Excellence” (Software Developers) in TN: $141k–$141k, median $141k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Servicenow INC
The US Department of Labor certified 547 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 185 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Servicenow INC →
About the role
Job Description Come join our team. We're rapidly expanding AI agents for Observability group and building a new generation of AI Agents designed to transform how enterprises investigate, respond to, and remediate critical incidents and alerts. Our mission is to reduce mean time to resolution (MTTR) by orders of magnitude, turning reactive firefighting into proactive, intelligent automation. The AI agents for Observability combines the intelligence of large language models , the predictive power of observability analytics , and the judgment of human incident commanders , all within a single governed process that runs on ServiceNow's enterprise-grade platform. This dramatically reduces the time and expertise required to triage a multi-service incident and enables organizations to maintain SLOs even as their infrastructure complexity grows. What you get to do in this role: • Design and architect the next generation of intelligent incident and alert investigation and remediation systems, enabling enterprises to automate away toil and focus on innovation. • Drive the technical direction for assigned projects,defining architecture, design patterns, best practices and leveraging the latest AI/ML models for integrations. • Collaborate with product managers, other software engineers, UX Designers and security experts to build product features that meet business objectives and security standards. • Lead architecture reviews and technical decision-making on high-impact initiatives spanning multiple teams. • Create tools, libraries, and frameworks for other developers to build upon • Stay current with industry trends and emerging technologies and leverage them to drive innovation and improve our platform. • Mentor and influence engineering excellence across the incident intelligence domain, helping colleagues apply emerging agentic patterns responsibly. • 12+ years of experience building scalable software applications using Java or a similar object-oriented programming language • Strong experience with JavaScript or TypeScript and modern frontend engineering practices • Strong foundation in data structures, algorithms, object-oriented design, and performance optimization • Proven expertise in multi-agent systems design : orchestration frameworks, agent communication patterns, state management across distributed agents. • Practical experience integrating foundation models and LLMs into production systems, with awareness of hallucination, latency, cost, and safety trade-offs. • Proven ability to solve significant technical problems with broad impact across teams or product areas • Demonstrated expertise in architecture, technical strategy, and driving complex initiatives from design through delivery • Experience mentoring engineers and influencing engineering excellence through reviews, standards, and technical leadership • Practical experience using AI-assisted coding tools to improve development workflows and engineering productivity • Strong analytical and software design skills For positions in this location, we offer a base pay of $190,900 - $334,100 , plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Per