Customer Onboarding Manager - French Market 🇫🇷

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About the role

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 55,000+ reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------   Join Qonto as a Customer Onboarding Manager to help entrepreneurs confidently take the next step in their business journey, from company creation to capital increases. You’ll make complex processes easier to navigate, support customers through important milestones, and turn their feedback into meaningful improvements. Reporting to Lucas Leguillon, you’ll join a hybrid team of 10+ colleagues across Paris and Spain, helping us deliver a smooth, reliable onboarding experience as we grow. ➡️ What you’ll do - Guide customers through key milestones: Support entrepreneurs and investors via email and chat, providing clear, timely answers about company creation, capital deposits, and capital increases. - Own requests through to resolution: Investigate complex cases, keep customers informed, and coordinate with notaries, accountants, and internal teams to move each request forward. - Turn customer feedback into improvements: Identify recurring pain points and work with Product, Tech, Compliance, and AML teams to address their root causes. - Make everyday operations better: Improve FAQs, response templates, and internal procedures, sharing practical feedback with KYC/KYB and Product teams to simplify the customer journey. ➡️ What we’re looking for - A customer-first approach: You bring initial experience in a customer-facing role and enjoy helping people find solutions. Experience in fintech, SaaS, or financial services is a plus. - Strong French and English: You communicate fluently in both languages, with the writing skills to explain complex steps clearly and reassure customers. - Curiosity and sound judgment: You ask the right questions, investigate issues carefully, and know when to involve a specialist. - Ownership and organization: You manage competing priorities, pay attention to detail, and follow through while respecting established procedures. - A collaborative mindset: You share knowledge openly and work with different teams to turn customer needs into practical improvements. ➡️ What we can offer you - Impact you can see: Help entrepreneurs launch their companies and complete the capital operations tha

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