Senior Account Manager Employer

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Account Manager, you will be responsible for managing complex client relationships, ensuring customer satisfaction, and driving customer success. This role requires excellent communication skills, a proactive approach to problem-solving, and a passion for delivering exceptional customer service. Key Responsibilities ▪ Client Relationship Management: Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters. ▪ Customer Service Excellence: Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service. ▪ Gathering and Processing Requirements: Analyze complex client issues and assist in developing practical and efficient solutions. Lead client-focused problem-solving efforts, identifying root causes and solutions. ▪ Assessing and Answering Customer Feedback: Respond to client inquiries and escalations, ensuring concerns are addressed promptly. Maintain consistent communication with internal teams to resolve issues. Be a customer advocate and use internal resources to continuously improve the customer experience. ▪ Managing Account Performance: Maintain responsiveness, reliability, and accuracy in service execution. Own and manage high-profile client accounts, ensuring smooth operations. ▪ Project Management: Maintain reporting and tracking of client issues. Lead account-specific initiatives to improve client service. Oversee process improvements at the client level, ensuring efficiency. ▪ Reporting: Provide regular updates and reports on account status, client feedback, and areas for improvement. ▪ Problem-Solving: Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience. ▪ Training and Development: Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues, fostering a culture of growth and collaboration. ▪ Mentorship: Provide guidance and mentoring to junior staff, helping them develop their skills and grow within the company. Required Qualifications ▪ At least 18 months with CVS Health Pharmacy Account Management ▪ 2+ years of experience with Microsoft Office Suite, especially Excel, PowerPoint, Word, Outlook, and Web applications ▪ Ability to travel up to 25% Preferred Qualifications ▪ 3-5 years of Account Management, Insurance Healthcare, Benefits, or related industry experience ▪ Knowledge of Prescription Benefit Management (PBM) industry ▪ Experience working with multiple intranet and extranet systems, CRM, or adjudication platforms Education Bachelor’s Degree or equivalent work experience Work Schedule Monday through Friday 8am-5pm CST must be flexible Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $122,400.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the

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