Jobs / United States / Philips North America LLC
IT Service Desk Analyst I
Philips North America LLC · 🇺🇸 Malvern, Pennsylvania, United States
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Philips North America LLC paid sponsored hires in similar roles1 certified filing for “Operations & Services Analyst” (Data Scientists) in GA: $115k–$115k, median $115k. Most were filed at wage level III (100%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. The pay stated here ($24/hour) is below what this employer usually pays sponsored hires for this role. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Philips North America LLC
The US Department of Labor certified 25 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest May 2026) — the step every H-1B hire needs first. USCIS also records 14 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Philips North America LLC →
About the role
Job Title IT Service Desk Analyst I Job Description IT Service Desk Analyst I Resolve technical issues and empower users by delivering timely application support, training, and problem resolution that keeps our Philips Ambulatory Monitoring & Diagnostic (AM&D) business operations running smoothly. Your role: • Handling a high volume of incidents and service requests daily through phone and ServiceNow queues. Ensuring timely resolution within SLA guidelines by assessing priority, impact, and escalation needs. • Delivering exceptional support to internal users via phone and email, maintaining a responsive and professional approach. Collaborating regularly with product support, management, and business teams to align on issue resolution and service improvements. • Performing troubleshooting for AWS Workspaces and Philips AM&D applications, while supporting user account tasks such as password resets, onboarding/offboarding, and Office 365/email setup. • Creating and managing incidents, knowledge base articles, and other ServiceNow functions. Evaluating and escalating major incidents following defined procedures. • Participating in team standups to share insights, improve processes, and contribute to continuous improvement. Weekend on Call rotation split with team to ensure coverage 24x7 emergency support coverage. You're the right fit if: • You’ve acquired 1+ years of experience in IT helpdesk, technical product support or relevant IT customer service-related roles. • Your skills include knowledge of ticketing systems such as ServiceNow, a plus; MS products and Windows OS; exposure to AWS or cloud-based services, preferred. ITIL, technical support, Root Cause Analysis (RCA), issue management, troubleshooting, admin support and experience in a highly regulated industry, nice to have. • You have a high school diploma or vocational education. • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position . • You’re an excellent communicator, always looking for new skills to learn and have strong customer service aptitude. You must also be willing to cover weekend on call rotation. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office role. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. • Learn more about our business . • Discover our rich and exciting history. • Learn more about our purpose. • Learn more about our culture. Philips Transparency Details The pay range for this position in Malvern, PA is $24/hour to $38/hour. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here . At Philips,