INR Collections Representative

Start free →

Or apply yourself on the official page →

About the role

JOB DESCRIPTION: Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our rapid diagnostics solutions are helping address some of the world’s greatest healthcare challenges. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: • Career development with an international company where you can grow the career you dream of. • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. The Opportunity As the Collections Representative , you will handle and resolve all insurance follow-up and denial issues to ensure the company receives correct reimbursements from insurance companies. You will serve as the liaison between insurance companies, patients, and internal departments to ensure claims are processed and followed up appropriately to meet company goals for Accounts Receivable Days, Aging Account percentages, and Cash goals. The role also researches and responds to questions and complaints regarding patient responsibility balances and billing inquiries with a high degree of courtesy and professionalism. What You’ll Do • Research and resolve payment discrepancies. • Review and manage the AR aging report and provide explanations of past due balances to management. • Work aged accounts on assigned payers, prioritizing accounts approaching timely filing denial. • Identify issues or trends with accounts and provide suggestions for resolutions. • Escalate exhausted appeals efforts for payer resolution. • Perform assigned Revenue Cycle duties as directed by the Revenue Cycle Supervisor. • Submit root cause analysis reports. • Prepare write-off requests as needed for uncollectable balances. • Keep supervisors informed of areas of concern and identified problems. • Provide training to new and existing staff members as instructed by supervisors and perform quality checks to ensure accuracy, efficiency, and uniformity. • Ensure assigned tasks are completed in a timely manner and team members have the resources and tools required to perform their jobs. • Review and maintain knowledge of contracts to determine correct reimbursement for each account. • Analyze and document accounts receivable issues and implement process improvements. • Document accurate and appropriate notes in corresponding systems. • Prepare clear, concise, and professional internal and external correspondence. • Provide coverage and support across team functions as assigned by management. • Maintain positive and results-oriented communication with payer representatives. • Navigate and work across payer websites while supporting staff as needed. • Enroll in payer newsletters and communicate relevant updates to management. • Initiate and track payer appeals through resolution. • Utilize strong communication and customer service skills. • Exercise sound judgment and problem-solving skills when handling confidential information. • Maintain regular attendance and punctuality. Key Results • Working denials in a timely manner that results in achieving cash collection goals. • Representing the company and team in a professional and positive manner. • Meeting and exceeding daily and monthly productivity goals. • Maintaining a detail-oriented approach with a strong focus on quality. • Effectively managing multiple computer applications and screens.

View the official posting →