HR Shared Services Specialist - Canada - Bilingual

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About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life The HR Shared Services Specialist is responsible for the administration, coordination, and support of Canadian employee benefit programs and leave management processes. This role serves as a key point of contact for employees, managers, vendors, and HR partners, ensuring the accurate and timely administration of health and welfare benefits, pension plans, disability programs, leaves of absence, and time-off programs. The Specialist delivers exceptional employee service while ensuring compliance with applicable legislation, company policies, and plan requirements. Responsibilities may include the following and other duties may be assigned. • Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations and Employee Relations. • Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently. • Leads & participates in internal and cross-functional initiatives related to continuous process and quality improvement initiatives (such as Lean or Six Sigma). • Identifies customer-impacting issues and implement solutions and process improvements to increase customer experiences. • Ensures streamlined human processes, workflows, metrics, and system optimization. • Helps to define requirements for systems that will facilitate increased efficiencies, automation and/or self-service for various HR processes. • May also create test plans, lead testing cycles, and configure systems. • Provides segmented professional support to VPs and managers or employees during moments that matters with the ability to emphasize with the customer and apply discretion where needed in interactions with customers. • Functional Skills: HR Program Administration, HR Policies, Human Resources Information Systems, Data Analysis, Knowledge Management. • Additional Skills: Problem Solving, Detail Oriented, Cross-Functional, Collaboration, Customer Service, Process Improvement, Communication. Key Responsibilities in Canada: Benefits Administration • Administer Canadian health and welfare benefit programs, including medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), and other employee benefit offerings. • Support employee benefit enrollments, changes, terminations, and beneficiary updates in accordance with plan rules and service level agreements. • Support annual benefits enrollment activities and employee communications. • Coordinate with third-party benefit providers and brokers to resolve eligibility, claims, and coverage issues. • Audit benefit data and transactions to ensure accuracy and compliance. Pension Administration • Support the administration of Canadian pension and retirement savings programs, including defined contribution and/or defined benefit plans. • Process employee enrollments, terminations, transfers, and retirement-related transactions. • Coordinate with pension administrators and vendors to ensure timely and accurate recordkeeping. • Respond to employee inquiries

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