Performance Operations Support Associate/Specialist

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About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The Performance Operations Support Associate/Specialist provides administrative and operational support for the escrow analysis team supporting performing mortgage accounts. The team is responsible for maintaining escrow accounts across the mortgage portfolio and addressing exceptions, illogical conditions, and other account maintenance needs. In this role, you will process account maintenance requests within the system of record and complete reporting, tracking, research, exception processing, data entry, recordkeeping, and data maintenance activities. You will ensure work is completed accurately and in accordance with applicable internal standards, regulatory requirements, guidelines, and procedures. You may also review work quality and productivity standards within the assigned product line or work area. Most assignments involve processing maintenance requests, with the complexity varying based on the condition of the loan. Accounts involving loss mitigation, bankruptcy, or another special status may require additional research, analysis, and critical thinking. Key Responsibilities • Process escrow and mortgage account maintenance requests. • Research and resolve account exceptions and illogical conditions. • Prepare, track, compile, and maintain operational reports and records. • Perform data entry, recordkeeping, and data maintenance with accuracy and timeliness. • Follow established internal policies, procedures, regulatory standards, and guidelines. • Review information, identify concerns, ask appropriate questions, and escalate issues when necessary. • Meet established productivity, quality, and deadline expectations. • Participate in training and cross-training across additional processes, departments, or work areas. • Support reviews of work quality and productivity standards as assigned. Basic Qualifications - High school diploma or equivalent - Four or more years of experience in business and general office environment Preferred Skills/Experience • Strong attention to detail and commitment to producing accurate, high-quality work. • Ability to manage deadlines and complete work in a timely manner. • Effective verbal and written communication skills. • Willingness to learn new processes and cross-train in other areas. • Ability to recognize concerns, ask questions, and escalate issues appropriately. • Critical-thinking and problem-solving skills, particularly when reviewing complex or specially handled accounts. • Experience with account maintenance, exception processing, data entry, reporting, mortgage servicing, or another operational environment is helpful. **The role has an in-office expectation of 3 or more days per week at one of the posted hub locations.** If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our  disability accommodations for applicants . Benefits:   Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include

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