Global Financial Crimes Specialist - Technology Support

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About the role

Job Description: Job Title: Global Financial Crimes Specialist - Technology Support Corporate Title: Assistant Vice President Location: Dublin Company Overview: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Location Overview: Overlooking the spectacular Iveagh Gardens with access to all amenities in the beating heart of central Dublin is our Park Place office. Travel options include the LUAS, Dublin Bus networks as well as the Dublin Bikes station, positioned just outside our front doors. As part of our commitment to supporting staff travel to and from work in the most sustainable way possible, we also provide tax saver tickets as part of our award-winning benefits package which means getting to work has never been easier. Role Description: This role supports the Global Financial Crimes (GFC) organisation by providing subject-matter coverage for investigations, case management systems, transaction monitoring processes, and operational reporting. The position contributes to strengthening compliance and operational risk management by ensuring investigations workflows, data processes, and system enhancements align with enterprise policies and regulatory expectations. Working closely with GFC leadership and cross-functional partners, the role acts as the Single Point of Contact (SPOC) supporting delivery of system changes, process improvements, and enhancements to investigative tools. The role ensures that procedures, reporting, and controls remain optimised to support GFC's operational and regulatory obligations Responsibilities: • Provide functional support and subject-matter insight across investigations and case management platforms used by GFC teams. • Support refinement of transaction monitoring models, case management processes including workflows, documentation standards, and escalations. • Contribute to operational reporting, metrics production, and data validation to ensure accuracy and governance alignment. • Assist with identifying process gaps, documenting requirements, supporting testing, and coordinating enhancements with technology partners. • Act as a SPOC for designated workstreams, ensuring clear communication, issue tracking, and delivery of assigned initiatives. • Partner with stakeholders across Operations, Risk, Compliance, and Technology to support policy, control, and procedural updates. • Ensure all activities adhere to GFC expectations, Enterprise Policies, and Risk Management Standards. Required Skills: • Experience in financial crimes, investigations operations, or AML-related roles. • Understanding of financial crime typologies, investigative processes, and transaction monitoring concepts. • Familiarity with investigations or surveillance platforms (e.g., case management or alert handling systems). • Str

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