Lead, Member and Provider Services

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About the role

Hi, we're Oscar. We're hiring a Lead, Member and Provider Services to join our Network Operations. Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: The Lead, Provider Services is a provider data and production workflow expert within a payor healthcare environment. This role is responsible for creating, implementing, and optimizing production workflows while driving team performance against established goals and KPIs. The Lead provides day-to-day coaching and leadership to support staff and partners with cross-functional stakeholders to develop workflow solutions that improve operational efficiency, data accuracy, quality, and overall team performance. You will report into the Manager, Provider Data Operations. Work Location: This is a remote position, open to candidates who reside in: Arizona; Florida; Georgia; or Texas. While your daily work will be completed from your home office, occasional travel may be required for team meetings and company events. #LI-Remote Pay Transparency: The base pay for this role is: $55,890 - $73,355 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities: • Hire and manage a team of Oscar colleagues with direct responsibility for performance management, their growth and development, and associated HR administrative tasks • Manage your team's outcomes, monitor dashboards, and track operational KPIs, conducting root-cause analysis and constructing action plans when issues arise • Understand and be connected to the type of work your team does on a daily basis, being able to make volume-based decisions that best serve our customers. • Serve as a central communicator by leading team huddles with Oscar colleagues, connecting colleagues to the mission, vision, and values of Oscar, and providing guidance and motivation to achieve daily operational objectives • Be a culture carrier, driving engagement with your team by creating an inclusive and inviting culture that aligns with Oscar's core values • Actively lead and participate in continuous improvement activities that drive or influence the improvement and development of a high performing production team • Identifying and closing gaps on existing operational workflows • Work collaboratively across production and other Oscar teams to implement best practice • Compliance with all applicable laws and regulations • Other duties as assigned Requirements: • 2+ years experience of provider data experience with a health insurance company • 1+ year of direct people management experience • 1+ years of experience using data and metrics to drive improvements • 1+ years of experience working with teams in multiple locations and multiple disciplines • Work according to the Work Location section above. Bonus points: • Bachelor's degree • Lean Six Sigma or Process Improvement certification • Prior healthcare and/or insurance experience • Advanced Google Suite or Microsoft Office capabilities • 2+ years experience solving complex inquiries • 1+ years managing projects This is an authentic Oscar Health job opportunity. At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives. Pay Transparency: Final offer amounts

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