Solution Architect
Adobe INC · 🌍 Bangalore
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About the role
A successful Customer Experience Architect acts as an SME for the suite of Adobe experience cloud products and services. They enjoy designing transformational solutions and working directly with customers to meet their business needs. An individual filling this role will work closely with the sales counterparts to influence and accelerate large sales opportunities, globally. Provides thought leadership and consultation throughout the life cycle of this transformation. This individual will act as a liaison between the internal and external stakeholders to align the right delivery strategy, estimates, and timelines to service client requirements. Job Description a. Operate in a fast-paced environment where you will be responsible for driving multiple customer opportunities in parallel and b. Prepare compelling proposals with technical solutions design, engagement & execution approach, timelines , estimates. c. Lead deep discovery sessions with clients to understand their key business needs, implementation use cases and technical requirements. Communicate confidently and pro-actively with customers and internal stakeholders throughout the pre-sales cycle. d. Problem solve, build strategies and create innovative solution architectures uniquely tailored to customer objectives. Develop robust recommendations, proposals, and scope of work documents for Adobe Consulting engagements. e. Help customers understand Adobe’s diverse capabilities to drive transformation f. Continuously improve the Solution Architecture team’s knowledge, methodologies, and customer-facing collateral g. Ability to articulate complex ideas in a simple and understandable manner. h. Identify business problems and tie your proposed solutions to measurable success criteria i. Excellent customer-facing skills with experience presenting to and achieving consensus from senior executives (managers, directors, VPs, CMOs, and CXOs) j. Trusted colleague who can collaborate with multiple team members to arrive at the best solution k. High degree of intellectual curiosity and ability to learn and apply new concepts and technologies in a wide variety of marketing disciplines 2. Role Requirements a. 10+ years of experience in technical/ business / services pre-sales consulting, working as a solution architect with multiple Adobe Experience cloud products Prior knowledge of Adobe Experience cloud products is a must. Ideal profile would be candidates with a combination of two or more Adobe DX Products. Classic examples would be profiles with a combination below • AEM, Commerce, AA /CJA, AT • AEP, AJO, Adobe Campaign b. Knowledge of current digital marketing trends and best practices on topics such as personalization, cross channel marketing, mobile, data driven optimization of experiences c. Understanding of the Digital Experience platform landscape and experience with relevant Digital strategies and technologies , In-depth understanding of the typical use cases of Digital Platform implementations (CMS, Analytics, Personalization, CDP, Ecommerce, DAM, Mobile strategies, Web Content Management, Rich internet applications, Web Social Analytics, Marketing Automation, Online Ad targeting, Content Personalization etc.) d. AI & Agentic AI : • Knowledge level: should have the basic understanding of ML/ Gen AI & Agentic aspects and the value drivers they bring to the table within the DX Stack. • Architecture: Should be comfortable handling discussions on integrating conversational AI, RAG Frameworks, MCP s & Agentic orchestration from a customer context and Adobe ‘s DX Solutions. • Nice to have:AI related governance, Responsible AI, Deployment protocols for production ready AI integrations. e. Drive pre-sales activities to position successful delivery of customer solutions and accelerate s