Jobs / United States / Humana INC
Cloud Solutions Engineer 2
Humana INC · 🇺🇸 Remote Nationwide · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Humana INC paid sponsored hires in similar roles1 certified filing for “Senior Cloud Solutions Engineer” (Information Technology Project Managers) in TN: $119k–$119k, median $119k. Most were filed at wage level IV (100%) — 4 lottery entries, ≈61% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Humana INC
The US Department of Labor certified 260 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 130 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Humana INC →
About the role
Become a part of our caring community The Cloud Solutions Engineer 2 is responsible for the operational support, maintenance, and continuous improvement of the organization's contact center infrastructure as well as integrated services. This role provides day-to-day support for Genesys Contact Center platforms, Workforce Management (WFM) solutions, VoIP technologies, SIP services, and monitoring solutions, ensuring high availability, reliability, and optimal performance of business-critical communication services. The Cloud Solutions Engineer 2 supports enterprise voice and contact center operations through proactive monitoring, incident management, troubleshooting, change implementation, and system optimization. This position participates in a 24x7 on-call rotation to support critical communication services and collaborates with internal teams, vendors, and carriers to maintain service excellence, operational stability, and business continuity. The role also focuses on improving workflows, leveraging automation and AI-driven solutions, and identifying opportunities to increase efficiency across telecommunications and contact center operations. Key Responsibilities • Provide operational support for Genesys Contact Center, Workforce Management (WFM), VoIP, SIP, and telecommunications platforms. • Monitor, troubleshoot, and resolve voice, contact center, and carrier-related incidents in accordance with established service level objectives. • Participate in a 24x7 on-call support rotation and respond to critical incidents, outages, and service disruptions. • Support and maintain contact center routing strategies, call flows, agent configurations, reporting, and workforce optimization functions. • Coordinate with telecommunications carriers, service providers, vendors, and internal technology teams to resolve service issues and implement changes. • Perform system administration, maintenance, upgrades, patching, and configuration management activities for supported platforms. • Analyze recurring issues and perform root cause analysis to improve service reliability and reduce operational risk. • Execute and support infrastructure changes while following established change management and documentation processes. • Develop and maintain operational procedures, technical documentation, support runbooks, and knowledge articles. • Identify opportunities to improve operational workflows and business processes through automation, scripting, and AI-enabled solutions. • Leverage AI and emerging technologies to enhance monitoring, reporting, incident response, troubleshooting, and overall service delivery efficiency. • Support disaster recovery, business continuity, and high-availability initiatives for voice and contact center technologies. • Collaborate with business stakeholders to understand operational requirements and recommend process and technology improvements. • Ensure compliance with security, governance, and operational standards related to telecommunications and contact center systems. • Independently evaluate technical issues, determine appropriate corrective actions, and implement effective solutions to maintain service quality and operational excellence. Use your skills to make an impact Required Qualifications • Bachelor's degree in information technology, Telecommunications, Computer Science, Engineering, or a related field, or equivalent combination of education and work experience. • 3+ years of experience supporting enterprise telecommunications, contact center, or unified communications environments. • Experience supporting VoIP, SIP, telecommunications infrastructure, and carrier services in a large enterprise environment. • Experience supporting Genesys Contact Center platforms and contact center o