Audiovisual Service Technician (Senior or Lead)

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About the role

Audiovisual Service Technician (Senior or Lead) Company: The Boeing Company Boeing Defense, Space & Security (BDS) / Intelligence Systems (IS) is looking for a motivated and self-starting Audiovisual Service Technician (Senior or Lead) for our team based in Herndon, VA . The Audiovisual Service Technician is to provide end user training, troubleshooting, and issue resolutions to a variety of government customers and work closely with AV engineers, AV installation technicians and other team members to ensure a smooth end user experience of all AV systems. Position Responsibilities : • Perform onsite AV system troubleshooting, maintenance, and repair to ensure high levels of operational readiness • Provide meeting and event support including set-up, in-meeting assistance, and post event breakdown or support • Perform preventative maintenance and daily AV system checks • Provide technical support to the end users in person or by phone • Maintain and update system documentation and troubleshooting guides in Confluence, Jira, or other ticketing systems • Provide AV system user training • Escalate problems to Boeing Engineering staff and collaborate on troubleshooting for issue resolution • Complete and maintain training certificates from manufacturers and industry associations.  Maintain in-depth applications knowledge of AV products, services, and systems • Ensure maximum issue resolution in minimum time to meet Service Level Agreements • Attend daily Boeing engineering and operations & maintenance meetings • Ensure compliance with establishing change management processes for system updates or changes • Maintain professional demeaner while troubleshooting issues within high pressure settings with senior officials Basic Qualifications (Required Skills/Experience): • This position requires an Active TS/SCI U.S. Security Clearance and current Counterintelligence Polygraph (CIP) (U.S. Citizenship Required).  (A U.S. Security Clearance that has been active in the past 24 months is considered active.) • Level 4: 5+ years of related work experience or an equivalent combination of education and experience • Must be able to travel to various job sites as needed, sometimes using company vehicle.  Current, valid driver’s license required • Ability to walk constantly throughout the workday; stand 6-8 hours per day; climb or work from stairs up to eight hours per day; climb ladders; bend and twist frequently up to six hours per day; squat and kneel • Ability to climb ladders at heights up to 15 feet and stairs on a regular basis • Experience with installing and troubleshooting audiovisual systems such as Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, etc Preferred Qualifications (Desired Skills/Experience): • Level 5: 10+ year of related work experience or an equivalent combination of education and experience • Formal education in Electronics or related field. • AVIXA CTS certification • Manufacturer certifications or experience in (Biamp, QSC, Cisco, Crestron, Extron, Thinklogical, ...) Conflict of Interest: Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process. Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.  The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including heal

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