Senior Strategy and Operations Manager

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About the role

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍London / Distributed (UK) | 💰 £86,100 - £101,300 (depending on experience) ➕ incentive awards tied to your performance | Benefits | Hear from the team ⭐ About the role We’re looking for a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager , who will be an individual contributor and help shape the future of Payments at Monzo. You’ll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy - balancing long-term vision with the realities of day-to-day delivery. This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity. You’ll move seamlessly between blue-sky thinking and tactical execution - one day modelling the impact of a new product bet, the next helping optimise how we run the collective. You’ll bring a birds-eye view across Payments’s portfolio - ensuring our goals, investments, and initiatives line up coherently with each other and with Monzo’s broader mission. And you’ll be the connective tissue that keeps us operating effectively: tracking performance, surfacing insights, and making sure we’re focused on what really matters. 🔑 You’ll play a key role by… • Driving strategic clarity: Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction to align with Monzo’s wider mission • Data-Driven Problem Solving: Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions. • Translating data into action: Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs • Cross-Functional Collaboration: Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution • Owning business performance rhythm: Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable • Shaping new opportunities: Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis • Making the org more effective: Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective • Connecting the dots: Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives • Scale & Geographic Expansion: Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies • Bringing teams together: Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective 🤩 We’d love to hear

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