Senior Analyst, Reconciliation COE

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Senior Analyst, Reconciliation Center of Excellence (COE), is responsible for execution and review of balance sheet reconciliations in accordance with enterprise controllership standards. This role ensures reconciliations are complete, accurate, and supported by appropriate documentation, with a primary focus on risk-based review, reconciling item identification, and timely resolution.  This colleague will partner closely with onshore and offshore reconciliation resources to drive consistency, accountability, and adherence to established timelines and quality standards. The role requires proactive management of expectations, clear communication of priorities, and effective coordination across global teams to ensure reconciling items are resolved timely and in alignment with policy.  Key Responsibilities • Reconciliation Execution & Review  • Perform and/or review balance sheet reconciliations in alignment with COE standards, ensuring completeness, accuracy, and compliance with policy  • Validate supporting documentation, ensuring clear audit trail and alignment to account activity  • Apply risk-based review principles, focusing on high-risk and material accounts  • Identify and challenge unsupported balances or insufficient explanations prior to certification  Reconciling Item Management  • Identify, track, and drive resolution of reconciling items, including root cause identification  • Monitor aging of open items and ensure timely follow-up in accordance with established thresholds  • Partner with business and functional teams to resolve discrepancies and clear outstanding balances  • Escalate aged, complex, or high-risk items in a timely manner  • Support account clean-up efforts and reduction of recurring reconciling differences  Global Team Coordination (Onshore/Offshore Model)  • Collaborate with offshore reconciliation teams to reinforce quality standards and service level expectations  • Provide direction and clarity on priorities, timelines, and deliverables  • Manage day-to-day expectations with offshore teams to ensure consistent and timely output  • Drive accountability for issue follow-up and resolution across distributed teams  Controls & Compliance  • Execute responsibilities in accordance with SOX control requirements and internal control framework  • Ensure reconciliations are audit-ready, with appropriate documentation and evidence of review  • Support internal and external audit requests, including walkthroughs and documentation support  • Maintain adherence to enterprise reconciliation policy and COE governance standards  Continuous Improvement  • Identify opportunities to enhance reconciliation quality, efficiency, and standardization  • Support initiatives related to automation, tool optimization (e.g., BlackLine), and process improvement  • Contribute to ongoing transformation efforts within the Reconciliation COE and broader Controllership organization  Success Metrics • On-time completion and certification of reconciliations  • Reduction in aged reconciling items and improved account health  • Quality and audit readiness of reconciliation documentation  • Adherence to SOX and internal control requirements  • Effective coordination with offshore teams and stakeholder satisfaction  Key Competencies • Functional Expert

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