Jobs / United States / Capital One Services LLC
Director, Research & User Intelligence, Auto Finance
Capital One Services LLC · 🇺🇸 Plano, TX
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Capital One Services LLC paid sponsored hires in similar roles13 certified filings for “Applied Researcher I” (Computer and Information Research Scientists) in NY: $148k–$195k, median $148k. Most were filed at wage level II (100%) — 2 lottery entries, ≈31% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Capital One Services LLC
The US Department of Labor certified 838 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 253 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Capital One Services LLC →
About the role
Director, Research & User Intelligence, Auto Finance Capital One’s Experience Design (XD) organization is focused on co-creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research (XDR) is to accelerate teams’ learning velocity – providing product teams with the user knowledge they need to design and deliver useful and usable experiences. You will provide learning velocity through a structured and systems-oriented combination of primary research, quantitative analysis, and various data inputs – creating cumulative user intelligence. You will also configure agentic models to enable rapid concept testing, usability testing, and in-market assessments. You will partner closely with product and design stakeholders to ensure their learning needs are met and high-quality decisions are being made that benefit both the customer and the business. Role Expectations This leadership role requires mastery in human factors, digital product design, and quantitative data analysis. You have deep experience in triangulating, analyzing, and extracting insights from various sources of quantitative and qualitative data. Our Financial Services line of business is focused on all dimensions of the car buying and refinancing experience. End users of our products include car buyers, dealership associates, and Capital One associates. You will serve as a cross-functional bridge, uniting product, engineering, design, and diverse stakeholder groups – fueling them with insights to create useful and usable experiences for all user types. This role is deeply embedded within FS’s business units and partners closely with Design and Product leadership on driving our shared agenda forward. Responsibilities • Build cumulative user intelligence: Generate, curate, feed, and maintain user intelligence to inform product and experience strategy • Create and maintain research and testing agents: Configure agents to extract insights from existing intelligence, conduct interviews, and conduct testing of concepts, experience prototypes, and live experiences • Build and maintain continuous discovery program: Make real and synthetic users available to product teams for discovery purposes. • Enable Experience Measurement: Partner with CX teams and designers to establish domain-specific experience metrics, ensure instrumentation, develop dashboards, and conduct analysis to determine critical correlations Leadership competencies Results Focus: • Works efficiently and effectively to achieve business critical outcomes • Focuses on what matters and readily owns decisions • Identifies opportunities for integrated thinking across teams and departments • Continually pursues best possible results • Executes well to achieve appropriate results Influence: • Demonstrates personal leadership to achieve individual and team success • Guides, motivates and inspires others to think differently and deliver results • Knows how to navigate through the organization to get things done; utilizes formal and informal channels • Anticipates and addresses concerns of others to build buy-in for recommendations and decisions Collaboration: • Collaborates and partners within and beyond one’s team; builds productive relationships with others • Is sought out by others for advice and solutions • Places team goals above one’s own goals • Seeks out and considers diverse points of view Communication: • Conveys information in a compelling and inspiring manner • Understands listener needs and appropriately tailors written and verbal communications • Delivers appropriate, direct and straightforward information • Creates understanding with two-way dialogue and checks others’