Customer Service Specialist

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About the role

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As we are building our new in-house Service & Repair Customer Care organization, we are looking for Customer Care Specialists who are passionate about delivering exceptional services and who thrive in a fast-moving environment. This role is ideal for professionals who enjoy solving complex customer challenges, driving operational excellence, and helping teams succeed. While you will contribute to projects, process improvements, and system enhancements, you will also remain closely connected to day-to-day customer care operations and customer interactions. Your work will directly support healthcare providers and ultimately contribute to patient care. We are looking for experienced professionals who combine strong operational expertise with a passion for continuous improvement and customer excellence. This position is based in Madrid, Spain, and follows a hybrid work arrangement, with a combination of office-based and remote work. Travel is expected to be minimal and primarily associated with business meetings, training, or organizational initiatives. As a Customer Care Specialist, you will combine advanced customer operations expertise with a focus on operational excellence and continuous improvement. You will support complex customer situations, drive process enhancements, provide operational guidance, and contribute to projects and business initiatives while remaining actively involved in day-to-day customer care activities.    Primary Responsibilities   • Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues  • Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality  • Partner with internal stakeholders to resolve complex customer and operational matters  • Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions  • Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities  • Support compliance with company policies, procedures, and quality requirements  • Analyze operational data and performance trends to identify opportunities for improvement  • Support knowledge-sharing, onboarding, and training activities across the Customer Care team  Required Qualifications   • High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service, customer operations, service support, or a related environment  • Professional proficiency in English and Spanish both written and verbal  • Experience managing complex customer situations, escalations, or cross-functional operational processes  • Experience analyzing operational data and applying insights to support improvements.  • Proficiency with Microsoft Office applications, including Outlook, Excel, and Word ​  Preferred Qualifications   • Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries  • Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce  • Proficiency in additional [Languages]  • Experience participating in projects, business transformation initi

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