Jobs / United States / Medtronic INC
Principal Customer Experience Specialist - Service & Repair EMEA
Medtronic INC · 🇺🇸 6 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 193 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 106 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Medtronic INC paid sponsored hires in similar roles8 certified filings for “Senior Regulatory Affairs Specialist” (Regulatory Affairs Specialists) in CA: $97k–$113k, median $106k. Most were filed at wage level III (71%) — 3 lottery entries, ≈46% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Medtronic INC
The US Department of Labor certified 193 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Jun 2026) — the step every H-1B hire needs first. USCIS also records 106 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Medtronic INC →
About the role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the Life As we continue to strengthen our in-house Service & Repair Customer Care organisation, we are seeking a Principal S&R Customer Experience Specialist to lead Customer Experience improvement across the EMEA region. In this senior individual contributor role, you will leverage customer feedback, operational performance data, and customer journey insights to drive improvements that enhance customer satisfaction, optimise service delivery, and support digital transformation initiatives. Working across countries and functions, you will influence priorities, align stakeholders, and ensure measurable business impact. Key Responsibilities • Lead the Service & Repair Customer Care contribution to EMEA Net Promoter Score (NPS) and Voice of the Customer (VoC) programmes • Analyse customer feedback, customer journey data, complaints, and operational performance metrics to identify improvement opportunities and root causes • Translate insights into clear priorities, action plans, and measurable outcomes at regional and local levels • Drive and coordinate cross-functional improvement initiatives, ensuring clear ownership, governance, accountability, and successful delivery • Measure and communicate the impact of improvement initiatives through dashboards, executive reporting, and performance metrics • Represent Customer Care in regional Customer Experience forums and ensure customer insights inform broader Service & Repair priorities • Partner with digital transformation teams to improve adoption of customer-facing tools and self-service solutions • Promote a customer-centric culture by sharing best practices and coaching teams on continuous improvement and customer experience principles Required Experience • Bachelor's or advanced degree • Fluent English communication skills • Experience in Customer Experience, Customer Care, Service Operations, Continuous Improvement, or a related field • Leading Customer Experience, NPS, VoC, or customer journey improvement programmes across multiple teams, functions, or markets • Analysing customer and operational data to develop actionable insights and measurable improvements • Leading cross-functional initiatives and influencing stakeholders without direct authority • Applying structured problem-solving, root-cause analysis, project management, and change management methodologies • Developing executive-level reports, presentations, and dashboards Preferred Qualifications • Experience in healthcare, medical technology, life sciences, technical service, or another regulated industry • Experience in Customer Care, contact centre, or Service & Repair operations within a global organisation • Knowledge of customer journey mapping, service design, Lean, Six Sigma, or similar improvement methodologies • Experience driving adoption of digital customer solutions, including portals, self-service tools, CRM, automation, or AI-enabled technologies • Additional European language skills • Willingness to travel within EMEA as required Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Recruit