Operational Risk Advisor - Cigna Healthcare

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About the role

The Operational Risk Advisor is a regional second-line role responsible for supporting the Chief Risk Officer in strengthening operational risk management and operational resilience across the Middle East and Africa. The role will have primary responsibility for coordinating the implementation and embedding of UAE operational risk and operational resilience regulatory requirements, while supporting consistent and proportionate risk practices across other MEA entities.   The role will translate regulatory obligations and enterprise standards into practical governance, frameworks, tools, controls, reporting, and evidence. It will partner with business and functional leaders across Operations, Technology, Cybersecurity, Business Continuity, Compliance, Legal, Finance, Procurement and Third-Party Management, while preserving clear first-line ownership and providing effective second-line oversight and constructive challenge.   Key Responsibilities   Framework & Governance   • Support the design, maintenance, and embedding of a consistent MEA Operational Risk Management Framework, aligned with enterprise standards and adapted to local regulatory requirements.   • Lead coordination of the UAE implementation roadmap for applicable CBUAE operational risk and operational resilience requirements, including milestones, dependencies, deliverables, evidence and remediation actions.   • Maintain the UAE operational risk regulatory obligations register and evidence matrix, while supporting proportionate regulatory mapping across other MEA jurisdictions.   • Promote clear governance, reporting lines, delegated authority and Three Lines of Defence accountability across MEA entities.   Risk Identification & Management   • Facilitate risk and control self-assessments, process risk reviews and thematic assessments, providing independent second-line review and challenge.   • Oversee the quality and completeness of operational risk registers, ensuring that risks, controls, ratings, owners, actions and target dates are accurate, current, and evidence based.   • Monitor regional and local operational risk profiles against approved risk appetite and tolerance, identifying emerging risks and escalating material exposures, breaches and overdue remediation.   • Support business owners in identifying, assessing, managing and evidencing operational risks and controls, without displacing first-line accountability.   Controls, Incidents, KRIs & Reporting   • Develop and maintain minimum control standards and support business owners in documenting, assessing and improving key controls.   • Coordinate operational incident, loss event and near-miss reporting, including classification, root-cause analysis, remediation, lessons learned and trend analysis.   • Develop and monitor Key Risk Indicators, thresholds and early-warning measures, with clear escalation and action tracking.   • Prepare concise dashboards, committee papers and regulatory reporting covering risk profile changes, control effectiveness, incidents, losses, resilience, third-party exposures and implementation progress.   Business Continuity & Operational Resilience   • Support identification of critical operations and services, end-to-end dependency mapping, impact tolerance setting, scenario testing and remediation planning, with implementation priority given to the UAE.   • Partner with Business Continuity, Technology and Cybersecurity teams to align business continuity, disaster recovery, incident response and resilience testing with applicable local requirements and enterprise standards.   • Monitor material resilience vulnerabilities and testing outcomes, ensuring that remediation is clearly owned, appropriately prioritized and tracked to sustainable closure.   Third-Party Risk

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