Jobs / United States / Pure Storage INC
Senior Service Delivery Manager
Pure Storage INC · 🇺🇸 Lehi, Utah; Raleigh, North Carolina
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Mar 2026) — the step every H-1B hire needs first. USCIS also records 67 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Pure Storage INC paid sponsored hires in similar roles6 certified filings for “Principal Product Manager” (Computer and Information Systems Managers) in CA: $193k–$230k, median $200k. Most were filed at wage level I (83%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Pure Storage INC
The US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Mar 2026) — the step every H-1B hire needs first. USCIS also records 67 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Pure Storage INC →
About the role
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Senior Service Delivery Manager (SDM) at Everpure, you will be the strategic face of our Technical Services organization, bridging the gap between key customer accounts, field sales teams, and back-end engineering . You will safeguard the health and success of enterprise clients across your assigned region by transforming technical support into a proactive, trust-building partnership . Serving as an advisor to high-profile accounts, you will drive crisis management, conduct impactful executive reviews, and optimize service delivery performance . This role empowers you to elevate the customer voice directly into product and executive leadership, making a measurable impact on account retention and growth . WHAT YOU'LL DO • Drive Regional Escalation & Crisis Management: Own high-severity customer issues end-to-end, orchestrating cross-functional technical teams to rapidly resolve critical incidents while minimizing downtime and executive friction . • Lead Proactive Account Governance & RCA Delivery: Conduct in-depth Root Cause Analysis (RCA) reviews and deliver executive state-of-account presentations to client leadership, turning past incidents into actionable reliability strategies . • Channel Customer Insights to Product Teams: Act as the voice of the customer across Everpure, partnering with Sales, Engineering, and Product Management to translate field feedback into continuous product and service enhancements . • Optimize Operational Capabilities & Mentorship: Lead operational efficiency initiatives to streamline SDM workflows, while coaching and onboarding new team members to scale service capabilities across the region . WHAT YOU BRING • Experience: Minimum of 10 years of experience supporting Fortune 500 companies, preferably in enterprise storage, virtualization, networking, or enterprise applications industry. • Enterprise Client Relationship Management: Proven success building trust and managing multi-account portfolios for enterprise-level organizations within storage, cloud, networking, or virtualization environments . • High-Stakes Crisis Leadership & Conflict Resolution: Demonstrated capability to lead high-stress escalation calls, navigate difficult conversations with customer executives, and drive swift problem resolution . • Technical Communication & RCA Delivery: Strong ability to analyze technical incident data and translate complex system findings into clear, executive-ready Root Cause Analysis (RCA) reports and presentations . • Cross-Functional Collaboration & Adaptability: Expertise in aligning sales account teams, technical support, and engineering resources, with flexibility to support regional travel (5–10%) and occasional non-standard hours during critical account events . Location: We are primarily an in-office environment and therefore, you will be expected to work from the North Carolina or Lehi office in compliance with Everpure’s policies, unless you are on PTO, or work travel, or other approved leave . #LI-ONSITE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locatio