District Training Store Manager

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About the role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The District Training Store Manager (DTSM) plays a critical role in cultivating a culture of excellence in their District. The DTSM has ownership and oversight of the Front Store Management talent pipeline, including Store Manager-in-Training (SMIT) recruiting, interviews, and hiring recommendations, training and development oversight of SMITs across their District, and assessing SMIT readiness to operate independently as a Store Manager (promotion readiness). A subject matter expert, the DTSM mentors SMITs as well as peer Store Managers in the District. The DTSM is responsible for following up on SMD class completion within district, reviewing SMIT progression through SMIT program, monitoring and following up on SMIT training progress, and providing initial training and ongoing support to SMIT coaches. A working Store Manager themselves, the DTSM consistently exhibits best practices when working within their store, including effective communication with their store team, providing appropriate support for all departments, ensuring scheduling to needs of the business to drive colleague and customer satisfaction, and staying accountable to their home store performance, and other required activities. A role model for all, the DTSM also demonstrates our Heart At Work behaviors and sets the bar for other Store Managers by their example. Beyond standard Store Manager duties, the DTSM is responsible for leading District training and development and supporting the FS DL with: • Oversight of the SMIT Program o Conducts bi-weekly reviews of all SMIT progress with SMIT Coaches o Helps support FS SMD class completion within district Joins a weekly touchbase with FS DL to review SMIT progress and District action items o Actively assesses and develops SMIT coaches to ensure appropriate SMIT support and guidance throughout program o Attends weekly District calls to provide training completion updates o Communicates daily/weekly with their store team, SMIT Coaches, and Store Managers to inform about District priorities and goals; teaches Store Managers and SMITs about innovative programs coming to the District in-person and/or via phone o In the normal course of observations, advocates for Store Managers and SMITs by providing additional ad hoc feedback, coaching, and support to Front Store teams where needed, and providing visibility to the FS DL of any perceived performance gaps for these colleagues • Mentoring and Development of SMITs o Conducts weekly check-ins with all SMITs o Provides continuous interactions with leaders to support SMIT Key Learning Experiences (KLEs), with the responsibility for the success of these operational components that enhance the SMIT training experience in the District o As needed, travels the District and conducts observations or “store visits” to provide mentorship, in-the-moment coaching, and feedback to aid in SMIT development and engagement o Collects, interprets, and acts on feedback from Store Managers and SMIT Coaches • Supporting the FS DL with select market needs including but not limited to: o Collaborates with training support partners to ensure on-time completion of FS new hire and district compliance training o Improves District-level front store performance measures (e.g., CFR, CRS, Sales, myTeamCare) by supporting FS DL with coaching Store Mana

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