Manager, Quality Assurance

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About the role

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.   Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.   We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together. Job Description   Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops, and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions. Role Purpose The Affiliate End-User Support Coordinator (SAP QM), within Global Product Distribution & Affiliates (GPD&A), serves as the primary point of contact for Quality Assurance users across Gilead affiliate organisations requiring support with SAP Quality Management processes. The role provides first-line support, practical guidance, troubleshooting, issue triage, testing support and training across quality master data, inspection management, batch release and related quality processes. The coordinator partners with affiliate Quality teams, the SAP QM Support Team, IT and other relevant stakeholders to support compliant, consistent and effective use of SAP QM and other GPD&A quality systems. The role helps translate business process requirements into practical system use, supports system changes and enhancements, and strengthens adoption through clear documentation, user guidance and structured training. Key Responsibilities · Serve as the primary support contact for Quality Assurance personnel and business users requiring assistance with SAP QM processes. · Provide guidance on material master setup and maintenance for QM-relevant materials, quality master data, inspection plans, inspection lots, batch release and Usage Decisions, quality notifications, batch status management, shelf-life extension, retest or next inspection date processes, and general SAP QM navigation and transaction use. · Respond to user questions on how to perform SAP QM transactions, applicable process requirements, procedural compliance and approved business processes. · Direct users to applicable SOPs, Work Instructions, business guidance documents, training materials and support resources. · Support SAP security and access activities, including helping users identify appropriate SAP QM roles, explaining role capabilities and limitations, guiding users through access request processes and supporting new-user onboarding. · Investigate, assess and triage reported SAP QM issues by gathering relevant information, differentiating user error, training need, data issue and potential system defect, reproducing issues where possible, assessing busi

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