Solutions Architect f/m/d

Start free →

Or apply yourself on the official page →

About the role

Apaleo is the world's most open, API-first property management platform powering the next generation of hospitality operations. Its modular, AI-powered infrastructure enables hoteliers to customise their tech stack, automate routine work, and deliver seamless, personalised guest experiences, powered by best-in-class apps and autonomous AI agents that adapt to every stay. Why this role You are the technical voice in front of strategic customers, at a moment when hospitality is being rebuilt around AI. We are launching our own AI agent platform, and we need architects who can show operators what comes next. • High trust. You own the technical answer in front of strategic customers and deals. • High visibility. Your work shows up in deals, key accounts and customer stories, and it reaches Product. • High freedom. You decide how to solve a problem, which tools to use and what to prototype. • Fast iteration. We test ideas within days, try new technology early and share what works. Your mission Win and grow strategic accounts with technical credibility, and turn what you learn in the field into input for the product. You look at a customer's current architecture and show how an Apaleo-centred setup delivers their goals. You also help them put AI agents to work, deciding what should be an agent, what it costs and how to set it up. Sales and Account Management own the relationship and the commercial terms. You own the technical answer. What you will do • Technical discovery and solution scoping. Lead discovery where a standard demo is not enough. Write clear scopes covering what Apaleo delivers natively, what needs a short-term solution and what is out of scope. • Proofs of concept. Build fast, working proofs of concept (quick demos that show technical fit). Agree scope in writing first, and build in a safe test environment, never with live guest data. • Agents and automations. Design and build agents and automations for customer use cases, using n8n or Make today and Apaleo's own AI agent platform as it launches. Write code where agents need deterministic steps. • Hands-on delivery and short-term solutions. Work alongside the customer, building only where it unblocks a named deal, removes an adoption risk or fills a product gap. Agree an exit plan (an end date, a replacement and a named owner) before you start. • Post-sale health checks and expansions. Diagnose gaps against the go-live specification, run proactive checks (for example 90 days after go-live) and scope integrations for expanding customers. • Reusable assets. Turn every engagement into a reference architecture, pattern or template that the next twenty customers can use. • Thought leadership. Join prospect and customer conversations on how AI will change hospitality over the next two to three years. • Product feedback. Test new technology on real customer problems. Share prototypes and field evidence with Product, ending every experiment with a clear decision: adopt, hand over or drop. How you work • You decide the approach, the stack and the order of work. • You protect three guardrails: written scope before a proof of concept, an exit plan before a custom build and no commercial promises. • You go from idea to prototype in days and show it early. • You think in systems and build for reuse, not one-off projects. • You share findings openly with Sales, Account Management and Product. Who you work with Sales/BD and Account Management (they call you in at defined deal triggers), Customer Success, Product, Security, Partnerships, RevOps and Senior Leadership. What you bring Must have • Multiple years in solution architecture, solution engineering or technical consulting in B2B SaaS, ideally with complex software such as ERP or enterprise platforms •

View the official posting →