Jobs / United Kingdom / Abbvie INC
Customer Experience Digital Lead, International
Abbvie INC · 🇬🇧 Marlow, England, GB
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereNo government sponsor record covers this employer in this country.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Can’t check pay against the visa rulesNo salary stated. UK Skilled Worker visa needs at least £41,700 a year (new-entrant (under 26, recent Student/Graduate visa) or STEM PhD: £33,400). Source: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less, rules effective 2025-07-22.
- Confirmed live todayWhen a source last listed this job as open.
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
SponsorApply flags time-wasters so your applications go where they can land. These come from the posting's own wording — read the original listing to confirm. See better-fit alternatives →
Sponsor Radar — Abbvie INC
No government sponsor record covers this employer in this country.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Abbvie INC →
About the role
The Customer Experience Digital Lead is responsible for defining and orchestrating a best-in-class digitally enabled customer engagement strategy across International Marketing & Commercial Operations (IMCO) Allergan Aesthetics. The role connects digital capabilities, customer data, commercial programmes, Access and cross-functional teams to create seamless customer journeys that strengthen customer relationships, increase platform adoption, support commercial growth and make Allergan Aesthetics easier to do business with. This role combines digital platform innovation, customer analytics, omnichannel engagement strategy and strong cross-functional influence to ensure digital and field interactions work together across the customer lifecycle. The role will use customer insights, segmentation and performance data to optimise engagement, improve customer value and deliver measurable customer experience and commercial outcomes. Lead the Evolution and Rollout of the AA Access Digital Ecosystem Act as the strategic and operational lead for the ongoing development, optimization, and expansion of AA Access, ensuring it remains the primary digital destination for customers to interact with Allergan Aesthetics. • Develop roadmap for AA Access, aligning platform capabilities with business priorities and customer needs. • Lead the cross-functional team in execution of the platform enhancements and deployment to more markets. • Drive adoption, engagement, and utilization of AA Access across customer segments. • Collaborate with global, regional, and local stakeholders to identify enhancement opportunities and prioritize feature development. • Gather and incorporate customer feedback to continuously improve the user experience. • Monitor platform performance, usage trends, and engagement metrics, implementing actions to improve effectiveness. • Champion digital transformation initiatives that strengthen the customer experience and increase self-service capabilities Customer Behaviour Analysis and Dynamic Segmentation Leverage CRM and customer data sources to generate actionable insights that inform engagement strategies, digital access, customer activation and commercial growth. • Analyse customer behaviour, engagement patterns, purchasing trends, onboarding progress, profile completeness and digital interactions. • Consider use of AI to identify patterns and trends to optimise engagement planning. • Collaborate with Market Analytics, Business Intelligence and Business Excellence to develop and maintain dynamic customer segmentation models to enable targeted and personalized engagement. • Identify opportunities to improve customer retention, activation, loyalty, purchasing activity and account performance. • Partner cross-functionally with teams to translate insights into engagement strategies and business actions as part of 175 Anchor 7 planning. • Ensure data quality, governance, and compliance with all applicable privacy and regulatory requirements. Design and Deliver Omnichannel Customer Journeys Create, optimize, and manage customer journeys across multiple channels to drive meaningful engagement, support digital purchasing behaviours and improve customer outcomes. • Lead the design of customer journeys that leverage salesforce, digital, email and other communication channels. • Ensure digital engagement complements and enhances in-person field interactions, creating a more seamless and holistic customer experience across the lifecycle. • Develop personalized engagement programs based on customer segmentation, behaviours, and lifecycle stages. • Consider use of AI to proactively respond to customer needs and create engagement journeys. • Shape and optimise the digital purchase journey, from product discovery and educat