Jobs / United States / Pure Storage INC
Critical Accounts Program, Manager
Pure Storage INC · 🇺🇸 Remote, North Carolina · Remote
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordThe US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Mar 2026) — the step every H-1B hire needs first. USCIS also records 67 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- What Pure Storage INC paid sponsored hires in similar roles6 certified filings for “Principal Product Manager” (Computer and Information Systems Managers) in CA: $193k–$230k, median $200k. Most were filed at wage level I (83%) — 1 lottery entry, ≈15% projected selection odds for cap-subject employers. Source: US Department of Labor LCA disclosure data (Oct 2025 – Jun 2026).
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
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Sponsor Radar — Pure Storage INC
The US Department of Labor certified 47 H-1B/E-3 labor condition applications for this employer between Oct 2025 and Jun 2026 (latest Mar 2026) — the step every H-1B hire needs first. USCIS also records 67 H-1B approvals in FY2023. Source: LCA disclosure data (US Department of Labor (OFLC)).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for Pure Storage INC →
About the role
Everpure (NYSE: P) has evolved from storage pioneer to data platform, closing fiscal 2026 with $3.7 billion in revenue, its first billion-dollar quarter, and accelerating growth into FY27. Our strategic agenda spans the companies defining the next era of technology - hyperscalers, AI labs, the AI hardware supply chain, data platform providers, and the broader AI ecosystem. This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As the Critical Account Program, Manager you will serve as the strategic owner for Everpure’s highest level of escalation engagement . You will lead cross-functional teams to resolve complex, systemic product and operational issues while protecting customer trust and brand reputation . In this role, you will bridge technical execution with executive strategy, maintaining visibility across all levels of leadership . Your primary focus will be driving timely resolutions, establishing operational governance, and converting crisis situations into continuous organizational learning . WHAT YOU'LL DO • Drive Strategic Escalation Management: Lead cross-functional engagement teams to systematically resolve high-priority customer and product escalations, safeguarding Everpure’s brand equity and customer relationships . • Establish Governance & Operational Standards: Define, build, and maintain scalable governance, policies, and standard procedures to bring clarity and structure to complex, ambiguous crisis situations . • Manage Executive & Crisis Communications: Serve as the primary liaison to senior executive leadership and C-level customer contacts, delivering transparent updates on critical issues, recovery progress, and post-mortem insights . • Oversee Program Metrics & Continuous Improvement: Create, analyze, and report key performance indicators (KPIs) to drive continuous service improvements, optimize team workflows, and coach management teams on escalation best practices . • Lead Post-Mortem & Preventative Initiatives: Facilitate rigorous root-cause analyses following major engagements to identify systemic issues, document lessons learned, and prevent repeat occurrences across product and operational lines . WHAT YOU BRING • Experience: 7-10+ years of experience in executive customer escalations and 10+ years of management experience. • Education: Bachelor’s degree required; equivalent experience considered. • Executive Escalation & Incident Leadership: Deep expertise leading high-stakes customer escalations, navigating crisis situations under pressure, and applying structured frameworks to resolve complex problem statements . • Cross-Functional & Executive Alignment: Exceptional ability to partner with and influence cross-functional technical teams, manage executive expectations, and communicate clearly across all organizational tiers from engineers to C-level executives . • Governance & Process Design: Proven track record in establishing operational governance, developing KPIs, and creating policies and workflows in complex, fast-changing environments . • Technical & Incident Management Proficiency: Strong familiarity with enterprise incident management platforms (such as ServiceNow) and the ability to coordinate technical resources effectively during critical events . #LI-REMOTE Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. There is no application deadline and we accept applications on an ongoing basis until the job is filled.