Account Manager, Enterprise

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About the role

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. WHAT YOU’LL DO Team Overview: The Braze ANZ Account Management team drives commercial growth and retention across our existing customer base. In this enterprise role you will act as the senior commercial owner of our largest and most complex customers in the region, operating as a strategic partner to the executives who set their engagement agenda. You will orchestrate teams across Braze to convert product adoption into measurable business outcomes, and turn those outcomes into multi year commercial growth. Responsibilities: • Own commercial strategy and performance for a portfolio of Braze's largest enterprise customers in ANZ, with full accountability for renewal, expansion and long term revenue growth • Build and sustain relationships at C suite and functional leadership level, positioning Braze as a strategic partner • Multi thread across business units, brands and markets so that coverage holds through stakeholder change and reorganisation • Partner with Customer Success, Solutions Consulting, Services and Partners to run joint account plans and executive business reviews that connect Braze performance to enterprise business outcomes • Lead complex commercial negotiations, including multi year, multi product and consumption based structures, working with Deal Desk, Legal and Finance through formal procurement processes • Build the commercial case for expansion, translating usage data, whitespace mapping and maturity assessment into proposals that stand up to executive and finance scrutiny • Identify and mitigate retention risk early, using account health, adoption signals and stakeholder mapping to protect the base • Achieve and exceed quarterly and annual expansion and retention targets • Maintain accurate renewal and expansion forecasts, with a clear view of deal progression, risk, timing and dependencies • Coordinate Braze executive sponsorship, aligning senior sponsors to the accounts where they carry the most weight • Lead customer meetings virtually and in person, with regular domestic and occasional international travel WHO YOU ARE You are a commercially minded enterprise Account Manager who is credible in the boardroom and rigorous in the detail. You have a proven record of growing and defending large SaaS accounts, you are comfortable navigating complex organisations and long procurement cycles, and you thrive in a high performance, cross functional environment. Requirements: • 8+ years of progressive experience in SaaS sales, account management or similar, with demonstrated success driving revenue growth, retention and strategic value for enterprise customers • Minimum 5 years owning complex enterprise relationships end to end, including full accountabi

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