Sr Associate Paradox Technical Support Engineer

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About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Workday’s Paradox Customer Support teams are driven by a passion for our product and the success of our customer's experience. We’re a diverse group of people, with an invaluable mix of experience and backgrounds, located in our amazing office! We promote Workday’s core values, with ‘Employees’ being our first! This is how we empower you to follow your desired career path to achieve professional and personal goals, encourage work-life balance and wellbeing, and are proud to champion equal opportunities for everyone. We are looking for someone who has a creative approach and is eager to learn, support their colleagues, and have fun. About the Role About the Role The Workday Paradox Customer Support Team is passionate about Customer service, innovation and excellence. They are trusted advisers who investigate, diagnose and deliver time sensitive, business-critical solutions to our customers. Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes. Location: This position is based in the Workday Pune office. Candidates must be local to Pune, India or be willing to self-relocate. Candidates will be expected to work from the office at least 50% of the time. The Engineer will be on a shift rotation schedule alternating between the early and late shifts. The schedule for this role is Shift 2(11am - 8pm IST).  Roles & Responsibilities ·   Troubleshoot complex account configurations, APIs, Job Feeds, and databases to resolve complex cases efficiently. ·   Reproduce production issues and communicate workarounds ·   Writing and executing SQL queries for data investigation. ·   Performing mass updates requests via Public API for customers. ·    Configure client SSO, sFTP, and SSH security protocols. ·   Partner with Product Managers on feature gaps and Development on code-level bug fixes. ·   Triage other service requests via support cases and determine correct routing. ·   Communicate effectively, balance immediate and long term needs, and understand when to escalate critical issues to key stakeholders. ·   Maintain internal Technical Documentation which includes Internal Troubleshooting Guides and important details regarding specific account configurations. ·   Complete monthly product training and daily knowledge refreshes to maintain subject matter expertise. ·   Consistently demonstrate knowledge-sharing to internal team members. About You Basic Qualifications • Bachelor’s degree in Computer Science, IT, or a related field (or equivale

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