Platform Software Engineer II

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About the role

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you. Braze is the leading customer engagement platform, helping brands build personalized messaging experiences across push, email, in-app, and more, at massive scale. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more. Developer Acceleration is a brand-new team inside Engineering. Our job is to take Braze's infrastructure primitives, like deployment, provisioning, and testing, and turn them into fast, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselves. We also own the ramps our engineers use to build and deploy AI tooling internally, including the frameworks and guardrails that let Braze build and run its own AI agents safely. As a Platform Software Engineer, you'll help build both sides of that mission from the ground up. This team is only a few weeks old, so you'll help shape how it works, not just what it ships. WHAT YOU'LL DO • Turn Braze's infrastructure primitives, like deployment, provisioning, and testing, into simple, self-serve paths so engineers can build, test, and ship without stitching multiple systems together themselves • Build the frameworks and guardrails that let engineering teams deploy internally-built AI agents safely, including governance that controls what an agent can access and do • Partner with Braze's engineering teams to define infrastructure-as-a-service primitives, build monitoring and alerting that catches issues early, and help Braze meet its enterprise-grade SLAs • Provide the opinionated abstractions, tooling, and guardrails that let engineering teams use platform primitives safely, and keep improving the observability and everyday ergonomics of the tools they depend on • This team doesn't run a formal on-call rotation yet. As one stands up, you'll help shape it, backed by Braze's dedicated platform support team who already absorb most day-two firefighting WHO YOU ARE This is a software and developer tooling role, not a systems administration role. If most of your experience is deep infrastructure work, heavy Terraform ownership, or cluster administration, with less time spent building the software layer on top, this probably isn't the right next step for you. • 5+ years of experience building developer tooling, CI/CD pipelines, or similar software. This is not an entry-level or new-grad role • Comfortable with Kubernetes as something you build on top of and deploy to, not something you spend your day administering • You care more about good service and software design than which language you're writing in. A growing share of code today gets written by AI tooling, so design judgment matters more than raw output • You've built or ex

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