Customer Support Representative

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About the role

Want to do meaningful work that helps real clinics deliver better care? Jane is a practice management platform used by thousands of health and wellness clinics. Our product is robust, multi-faceted and growing, powering everything from scheduling and charting to payments, telehealth, insurance, and more. Our Support team isn’t like most. They don’t just answer questions, they play a critical role in deeply understanding clinic needs, solving real problems, and helping practitioners get the most out of Jane. If you thrive in a fast-learning environment, take pride in doing excellent work, and want to be part of something that’s truly making a difference in the world, this could be the place for you. This role blends support, sales, and onboarding. You’ll lead demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video - often at high volume, always with a focus on quality and effectiveness over scripts or playbooks. At Jane, our performance bar is “delight,” and reaching it takes effort. Working hard here doesn’t mean working long, but it does mean caring deeply, learning constantly, and aiming higher than “just okay.” Our product is big, and customer needs can be nuanced. One moment you might be troubleshooting a complex health insurance setup, the next guiding someone who’s never used software. We support all kinds of learners, so you’ll need to tailor your communication to meet people where they are. We’re growing fast, which means things move quickly - and sometimes messily. If you’re energised by change, open to coaching, and excited to help build something meaningful, we’d love to hear from you. As we grow, so do the opportunities: whether you're interested in becoming a subject matter expert, shaping systems and strategy, or growing into people leadership, we support a variety of career paths based on your strengths and goals. Our support team members need to thrive for about 12 months before exploring other roles outside of this one! Working Remotely, Together The UK team is fully remote, but we get together in person for co-working days every 2-3 months. It's a chance to collaborate face-to-face, build relationships, and work together on shared projects. You Might Love It Here If ...You love thoughtful feedback that challenges you. At Jane, we do things a little differently, which means trying new approaches, hearing fresh perspectives, and stretching beyond your comfort zone. You feel at home in complexity, whether it’s navigating software or live problem-solving across channels. You’re always looking for ways to make things better, not just checking boxes, but pushing from “good” to “great.” You’re excited to dive into a deep product and use it to solve real, meaningful problems. You bring warmth and clarity to every interaction with customers, leaving them feeling seen, supported, and confident. You care about doing work that matters, and your effort aligns with the team, the customer, and the mission. You thrive in fast-paced, live conversations and can switch gears without losing your stride. You’re endlessly curious and you ask great questions, explore how things work, and look for ways to improve them. Bonus Points Experience with or interest in attending conferences and trade shows is a plus. We exhibit at events across the UK, from smaller shows with 100-200 attendees through to flagship industry events with thousands of delegates. This Role Might Be A Struggle If ...You prefer to work independently without regular feedback. We believe growth comes from stretching ourselves, and giving and receiving feedback is a constant here. You’re uncomfortable being on live video calls, building real-time relationships, or solving problems face-to-face with customers. You thrive behind the

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