Jobs / United States / US Bank National Association
Contact Center Customer Experience Specialist - 24hr (Bilingual Spanish Preferred, Not Required)
US Bank National Association · 🇺🇸 8 Locations
Sponsorship verdict
Sponsorship possible
One solid signal, not two — worth applying, and worth asking about sponsorship early.
- Employer is on a government sponsor recordUSCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- No salary bar for this routeH-1B has no fixed salary bar: the employer must pay at least the prevailing wage for the role and area. Cap-subject employers enter a lottery weighted by wage level. Source: https://www.federalregister.gov/documents/2025/12/29/2025-23853/weighted-selection-process-for-registrants-and-petitioners-seeking-to-file-cap-subject-h-1b, rules effective 2026-02-27.
- Confirmed live todayWhen a source last listed this job as open.
US H-1B: cap-subject employers enter a lottery weighted by wage level — Level I gets 1 entry, Level IV gets 4 (DHS projected selection odds ≈15% at Level I to ≈61% at Level IV). Universities and non-profit research employers are cap-exempt. The $100,000 fee for new petitions from abroad is currently blocked by a court order (appeal pending).
A verdict summarises public evidence; it is not legal advice and never a guarantee — the employer and the immigration authority decide. Sign in to factor in where you can already work.
Or apply yourself on the official page →
Sponsor Radar — US Bank National Association
USCIS Data Hub records 294 H-1B approvals for this employer in FY2023. Source: USCIS H-1B Employer Data Hub (US Citizenship and Immigration Services).
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for US Bank National Association →
About the role
Spokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Process and respond to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy. Successful bankers demonstrate a genuine interest in their customers and ask questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs. Personal Bankers are able to present options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first. Multiple positions available for November 30th start date. Classes start 11/30/2026 Examples of shifts are below: • 10:30 AM to 7:00 PM - SMWRF (Off Tuesdays and Saturdays) • 12:30 PM to 9:00 PM - MTRFY (Off Sundays and Wednesdays) • 2:45 PM to 11:15 PM - MWRFY (Off Sundays and Tuesdays) Shifts beginning at 12:30 p.m. or later receive a 10% shift differential. Bilingual - Spanish is a plus, not a requirement. **Bilingual - Spanish - You will receive a language premium of 10% after a successful assessment after training.** Basic Qualifications • High school diploma or equivalent • Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or related experience, and has successfully completed specialized skill training Preferred Skills/Experience • Effective problem-solving and negotiation skills. • Ability to navigate multiple computer systems, applications, and utilize search tools to find information. • Proven time management skills and ability to multitask. • Experience interacting positively with unsatisfied customers. • Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies. • Proficient computer navigation skills using a variety of software packages including Microsoft Office applications. This is a remote position with preference for candidates residing near the following hubs: • Phoenix/Tempe, AZ • Atlanta, GA • Charlotte, NC • Cincinnati, OH • Milwaukee, WI • St. Louis, MO • Twin Cities, MN Location expectations This role is designated as U.S. home-based remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants . Benefits: Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health,