Partner Enablement Operations Manager
Databricks · 🌍 Bengaluru, India; Mumbai, India
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About the role
FEQ327R583 The Partner Enablement Operations Manager is a senior operator and builder responsible for designing and running a scalable, predictable, and data-driven operating model for partner enablement at Databricks. This role serves as the operational backbone and strategic integrator for partner enablement, connecting global strategy to the execution across AMER, EMEA, and APJ regions while ensuring programs are delivered consistently, efficiently, and at scale. The ideal candidate brings strong executive presence, systems thinking, and a bias for automation. They know how to reduce operational friction, build governance that scales, and introduce AI-enabled workflows that improve responsiveness without adding unnecessary complexity or headcount. We are looking for a builder who can architect operating systems and drive scalability and excellence for the future. What You’ll Do • Own the partner enablement operating model, including core planning cadences, governance mechanisms, and execution frameworks that connect strategy to execution. • Run QBRs, MBRs, and executive reviews for partner enablement leadership, using clear metrics and forward-looking insights to drive accountability and decision-making. • Lead end-to-end execution of partner enablement initiatives, ensuring timelines, dependencies, and deliverables are managed effectively across functions and regions. • Build and maintain dashboards and operating reviews that surface partner engagement, program performance, risk signals, and areas requiring intervention. • Act as a key point of contact for cross-regional operational issues and escalations, resolving immediate friction while converting recurring issues into structural improvements. • Design and implement scalable workflows, SOPs, SLAs, and intake mechanisms that improve consistency, reduce manual effort, and create a better experience for internal stakeholders and partners. • Introduce AI-enabled and automation-first workflows for intake, reporting, support, certification, and partner operations where they can safely improve speed, quality, and scale. • Collaborate closely with the Partner organization, Learning and Enablement, Professional Services, and other cross-functional teams to remove friction and improve execution across the partner ecosystem. • Partner closely with the broader operations business to drive cross-functional leverage of ideas and excellence, ensuring new methods and operational innovations are scaled beyond just partner operations. • Establish clear ownership models, decision rights, and governance guardrails to support regional nuance without creating shadow processes or operational inconsistencies. What You Bring Required Qualifications • 10+ years of experience in Learning Operations, Program Management, Professional Services Operations, or a related operational leadership field in a high-growth technology environment. • Proven experience supporting global or multi-region teams and translating central strategy into executable operating plans. • Preferred experience in the Data & AI space, with a strong understanding of Databricks' platform capabilities, key differentiators, and end-to-end solutions, and the ability to work effectively with technical stakeholders. • Demonstrated ownership of operating cadence, forecasting, planning, and execution frameworks in a complex, matrixed environment. • Strong analytical capability and the ability to turn data into executive insight, operational decisions, and measurable business outcomes. • Experience improving processes and workflows, with a clear track record of reducing manual effort and increasing scale through automation or AI-enabled solutions. • Strong stakeholder management skills and the ability to influence se