Information Systems - Open Source Technical Architect

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About the role

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200 colleagues in more than 80 countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Information Systems Architect to define the best practice in infrastructure as code at a global scale. Join us to advance the state of the art, and shape the infrastructure behind tens of millions devices running Ubuntu. The Information Systems (IS) team is responsible for all IT operations at Canonical, including the infrastructure for building, packaging and distributing Ubuntu globally. As the IS architect, you will own the design of hardware and software implementation from PCI lanes to CDN and everything in between. Our goal is to be a reference operation, using the latest capabilities in Ubuntu and open source more generally, with the most modern operating principles. Your choices will impact the Ubuntu user experience for millions of users, and drive how Canonical’s engineers engage with compute and network resources in a devops setting. As the IS Architect, you’ll be in a unique position to improve Canonical products and the open-source technologies they’re based on. You do this by leading System Reliability Engineers (SRE) and Data Center Engineers (DCE) to embrace best practices, and make informed decisions on technology choices in all aspects of cloud infrastructure and services. You will coach the IS team on automation, reliability, operational/technical scalability, network infrastructure and security. This is a home based position, with twice-annual travel to company events totaling around 4 weeks per year. Location: This role will be based remotely in the EMEA region The role entails • Define, get buy-in and implement the holistic vision of a world class internal cloud • Setup, maintain and update the technical design roadmap and guidelines for the SREs within IS, with the aim of improving reliability, resilience, operational scalability, and technical scalability • Collaborate with, and provide the cloud-ops software development teams with input for roadmap, requirements and prioritization to build a world-class, highly standardized and automated operation • Provide the IS management with input and advice with regards to technology, reliability, resilience and business cases • Lead technical choices to implement solutions as self-service products, ensuring scalable operation • Collaborate with product security as well as operations security to set best practice and mitigate new threats in a timely manner • Automate operations for reuse across the world's largest companies, taking into consideration the complexities of distributed systems • Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures • Analyze incidents and events, and establish what the reason behind the reasons are, and what structural improvements can be made to minimize the chance of them reoccurring What we are looking for in you • Exceptional academic track record from both high school and university • Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path • Confidence to respectfully spea

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