Jobs / United Kingdom / incident.io
Technical Support Engineer
incident.io · 🇬🇧 London
Sponsorship verdict
No sponsorship evidence yet
No government record and no wording either way. Not a refusal — ask the recruiter.
- No government sponsor record hereThis employer posted directly and does not match a government sponsor register.
- The posting doesn’t mention sponsorshipSilence isn’t a refusal — ask the recruiter before investing much time.
- Pay clears the visa salary barStated pay (£80K – £107K) clears the UK Skilled Worker visa threshold of £41,700. Source: https://www.gov.uk/skilled-worker-visa/when-you-can-be-paid-less, rules effective 2025-07-22.
- Confirmed live todayWhen a source last listed this job as open.
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Why not apply?
No register record and no sponsorship wording in the posting. Worth asking the employer before investing significant time.
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Sponsor Radar — incident.io
This employer posted directly and does not match a government sponsor register.
Past sponsorship or register membership never guarantees sponsorship for this vacancy or for you. Full Sponsor Radar for incident.io →
About the role
A little about us incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. The stakes are real, the talent is insane, and somehow it's a genuinely lovely place to work. We all pull our weight, go the extra mile, and put in the bit of magic most companies don't have time for, all while having fun and never taking ourselves too seriously. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast. There's never been a better time to join. The Team The Technical Support Team is usually the first line of communication between incident.io and our customers. We’re part of Product Development, and we’re crucial in ensuring our customers have the best possible experience with our product. It’s typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in. We also collaborate with Product and Engineering, being an essential part of delivering the best possible product. What you’ll be doing: You’ll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. • Delivering a world-class customer experience for inbound support questions over Slack and Pylon • Acting as the voice of the customer , by capturing product feedback and feature requests for Product and Engineering • Handling technical challenges that arise with customers in partnership with our Customer Success Managers • Expanding our technical support processes in collaboration with the Head of Technical Support • Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API What you need to be successful: • Proven experience in a similar role , preferably at a SaaS company, with some experience with monitoring and on-call systems • Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges • Able to communicate complex technical information by conveying in a clear and simple manner • Love products and are keen to understand how they work and how different parts interact with one another • You are smartly persistent ; have a knack for knowing when to dig deep and when to move on Compensation: £80K – £107K • Offers Equity • • £80K – £107K • Offers Equity Find more English Speaking Jobs in United Kingdom on Arbeitnow