Director, Customer Success - EMEA South

Start free →

Or apply yourself on the official page →

About the role

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Customer Success is a key role to ensure Workday’s customer happiness and success. In this role, you will be a key player in supporting our customers on their Workday journey. CSM’s are advisers and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for leading a number of customers, supporting them through regular checkpoints and developing important relationships representing Workday offering to our clients in collaboration with our Customer base team. You are part of a phenomenal Services team, working across the Continental Europe region, having great control of your own schedule and customer interactions. About the Role Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams. We plan and oversee enterprise-level support and service activities for Workday products and services for a designated customer or group of customers. We ensure quality service and operational performance, collaborate with sales and support groups to demonstrate value of support offering to customers and identify opportunities for expanded support business. Our Customer Success Managers work directly with customers to improve their overall user experience with Workday. Responsibilities: - Handling overall responsibility for coordinating the customer relationship. - Acting as a liaison between product management and the customer with a focus on communicating the Workday roadmap and how the roadmap will influence customer activities. - Developing success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations. - Prioritising and driving resolution on raised customer concerns. - Promoting opportunities for two-way communication. - Supervising and facilitating the customer's adoption of our solution features and functionality with providing Workday with an understanding of their overall business needs as they relate to our products. - Using customer relationships as needed for prospect references. - Keeping customers advised of process and procedural changes. About You Basic Qualifications - 10+ years as a people manager of Customer Success teams - 7+ Customer management experience in a complex software or SaaS environment Other Qualifications - Experience in a Customer Success role that includes issue resolution and escalation management at both the business owner and executive levels - Proven leadership through accountability, continuous learning, and

View the official posting →