Jobs / Ukraine / Philips North America LLC

Sales Support Specialist

Philips North America LLC · 🌍 Kyiv

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About the role

Job Title Sales Support Specialist Job Description The Sales Support Specialist is responsible for coordinating operational support for the KZ & CCA region by managing market readiness and compliance requirements, overseeing export logistics, driving KPI reporting and analysis, and providing data-driven business insights to support demand planning and operational performance. Your role: Sales & Operational support • Work closely with the VAS specialist to ensure all products for the customer region comply with certification, labeling, stickering, DFU (Directions for Use), and other requirements • Prepare VAS requirements for new clients and markets, including specification alignment and delivery timelines • Serve as the point of contact between KZ&CCA and CEE regions, providing actionable data analysis to support business cases and justify demand plans using data-driven methods • Oversee shipments to partners in Kazakhstan and CCA region. • Create an aligned short term demand plan on Customer Planning Groups, by using/improving the baseline forecast and enriching it with all relevant input from Sales, Customers via Customer collaborative forecast, Marketing • Consolidate sales data, marketing inputs, and consumer insights to enable data-driven decision-making • Timely delivery of relevant information and forecasts, while developing strategies to mitigate risks related to demand fluctuations • Collaborate cross-functionally to prepare accurate forecasts, monitor significant changes in sales forecasts, budgets, and business strategies • Collect input for phase-in/out & promotions short and long term and use it in the enrichment process and be the gate keeper on feasibility from a supply chain capability perspective • Continuously improve the S&OP process (Sales & Operations Planning), facilitate and lead monthly ARM/DRM (Activity Review Meetings/Demand Review Meetings) • Support all relevant functions in preparing and revising forecast for Sales Review Meeting; evaluate plans from local KAMs • Analyze and interpret data to provide actionable recommendations for optimizing planning processes. KPI Management, Reporting & Analysis: • Monitor and analyze key performance indicators (KPIs) such as Forecast Accuracy, Customer Satisfaction Level, Fill Rate, BIAS, Aging & Excess Stock, End Year stock level, and others • Regular follow-up on major contributors & outliers and develop and implement corrective actions to improve KPIs and overall process efficiency • Own and support reporting activities, including the preparation, maintenance, backup coverage, and stakeholder coordination for key operational reports (ATP, LEAN, and PDCA) • Conduct Stock Control analysis to flag any inconsistencies in allocations   You're the right fit if you have following: Experience • You have   hands-on experience in supply chain, demand planning, or S&OP/S&OE processes, ideally within an international or multi-market environment. • You've worked with   export logistics and international shipments • You've   facilitated or participated in cross-functional planning meetings   such as ARM/DRM (Activity/Demand Review Meetings) and collaborated with Sales, Marketing, and Key Account Managers.   Skills • Strong data analysis & forecasting skills • Proficiency in planning systems   (e.g., JDA / advanced planning tools) and   advanced Excel / reporting • Regulatory & compliance awareness   for export markets • Excellent stakeholder management and communication • Analytical problem-solving • Organizational and coordination skills   Education & Language skills: • A   Bachelor's or Master's degree   in Supply Chain Management, Logistics, Business Administration, Economics, Data Analytics, or a related field • Language skills:   fluent in

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Source: Employer career site (Workday) First seen: 2026-10-09 Last confirmed: 2026-10-09 How our data works → Report this job