Principal Associate, Product Management

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About the role

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Principal Associate, Product Management About Capital One Canada For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated. Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries.  Here, you’ll shape customer experiences and take transformative ownership of strategies that propel us into the future, creating value at a scale that directly accelerates our growth. If you’re ready to redefine what’s possible, to turn insights into experiences that make a real-world impact, this is where you can create what’s next. About the Team At Capital One Canada, our Product Management team is on a mission to redefine financial well-being and empower millions of Canadians by improving access to credit. We don’t just manage roadmaps or check boxes—we fall in love with complex problems and take true ownership of business outcomes. Collaboration is at the heart of how we deliver bold, industry-leading customer experiences. Working closely with cross-functional partners in Tech, Data, Strategy, and Design, we balance fast-paced innovation with multi-layered risk to shape products that drive meaningful impact. If you thrive on autonomy, continuous learning, and building what’s next, you’ll fit right in.  About the Role Here are a few of the ways our Product Managers are helping people create meaningful interactions with Capital One: • Give customers the confidence to apply without rejection with Quick Check, our credit card eligibility tool. • Enhance the credit card application experience to encourage early adoption of digital habits. • Manage and scale data and machine learning platforms across the organization to deliver smart, personalized experiences. • Create easy digital solutions that help customers address fraud and easily get back to using their card. • Develop assistance programs to help customers who are struggling with their payments • Provide customers with relevant details about their account, conveniently within the mobile app. Your Responsibilities: As a Product Manager,  you’ll be expected to demonstrate proficiency in four key areas: • Human Centered  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision • Business Focused  • You’ll own and prioritize the product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates • Technology Driven • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job • Transformational Leadership  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence p

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