Engagement Manager SMB

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About the role

About Us Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 2,100+ customers across 80+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $200M+ in ARR , with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI, Graceview, Cadastral, and Wexler. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. • We lean in: ownership over titles, outcomes over intentions. • We fight for excellence: high standards, direct, ego-free feedback. • We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. About the role The way legal work gets done is changing, and Engagement is at the center of that transformation. We're looking for an experienced, strategic Engagement Manager to join our growing team and help a large portfolio of law firms and corporate legal teams fundamentally change the way they work with Legora. This is a role for someone who has developed and executed a scaled customer motion, and who knows that transformation across a large portfolio of clients has to be designed, automated and measured. You will drive adoption, technical health and commercial outcomes of your portfolio end-to-end by leveraging systems and technology while reserving high-touch interactions for the most impactful moments. You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work. What You'll Do: You'll own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across our EMEA scaled portfolio. Specifically, you will: • Improve the scaled adoption playbook: the tech-led onboarding, enablement, and change-management motions and target outcomes for how our scale customers adopt Legora and transform the way they work. • Execute against that playbook, sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption and adapting as the client's needs and Legora's capabilities evolve. • Facilitate strategic touchpoints with your highest stakes accounts, while using one-to-many enablement to surface high-impact opportunities and guide the rest of the portfolio toward maximum value from Legora. • Drive sustained value through a programmatic operating cadence: templated success plans, one-to-many enablement, scaled training and digital value reviews. • Manage the health of the portfolio by monitoring adoption and utilization signals in our internal systems to proactively flag and act on risks and growth opportunities. • Own the commercials for the scaled program end-to-end by running renewal and expansion as repeatable motions informed by exquisite portfolio hygiene, forecasting, and data utilization. • Orchestrate engagement across cross-functional teams (Product, Legal Engineering, Engineering, Product Marketing, Support) to accelerate client success, maintaining end-to-end portfolio context and coordination.

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