Senior Fraud Investigator

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About the role

About Zego 🚀 At Zego, we're on a mission to do the good thing, not the insurance thing. Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive. We're not just updating insurance; We're leading the AI evolution in insurance 🤖 For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook. We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers. Do not take our word for it. Read what Zegons say about us on Glassdoor . If you're ready to build the future of insurance, we're hiring. About the Role As Senior Fraud Investigator, you'll lead complex investigations—first party and third-party claims, credit hire disputes, staged accidents, and litigated cases—whilst supporting the team and deputising for the Team Leader. You'll have sign-off authority on claims payments, reserves, and formal repudiations, mentor investigators, and help shape our counter-fraud strategy. What you will be doing • Claims Management: Manage high-risk first-party and third-party claims, credit hire disputes, staged accidents, and organised fraud. Lead litigation from start to finish, working with solicitors, counsel, engineers, and investigators. Use telematics data, AI tools, and network analysis to uncover fraud patterns. • KPIs, SLAs & Audits: Track core KPIs, SLAs, cycle times, and reserve precision to maintain high performance standards. Conduct and review quality audits to ensure compliance and continuous improvement across the unit. • Timely Fraud Clearance & Fair Outcomes: Proactively investigate and clear non-fraud cases on a timely basis, ensuring genuine customer claims move swiftly to settlement without compromising on quality or compliance. • Claims Authority & Governance: Sign off on claims payments, reserves, and formal defences within delegated limits. Ensure all decisions comply with company policy and audit requirements. • Team Leadership & Mentoring: Cover for the Team Leader during leave. Guide and mentor team members on complex liability, credit hire, first party and third-party fraud, litigation, and quantum issues. Help spot emerging fraud trends and improve how the team works. • Collaboration: Negotiate with third-party insurers, solicitors, credit hire companies, and legal representatives. Prepare clear case summaries for escalations and represent Zego at industry forums. What you will need to be successful • Leadership Skills : Demonstrated ability to motivate and inspire team members, fostering a collaborative and high-performing environment. You’ll act as a role model within the team, providing guidance and support to ensure their succes s. • Investigation Skills: Proven experience handling complex cases—first-party and third-party claims, litigated disputes. Strong analytical skills to spot fraud indicators—staged accidents, inflated claims, conflicting timelines, and network connections. • Risk Management: Solid understanding of claims governance, reserve setting, and delegated authorities. Comfortable reviewing documents, formal repudiations, and ensuring accurate claims data. • Team Support: Natural mentor who can guide others through tricky investigations and litigation. Happy to step in as deputy Team Leader when needed. • Communication: Clear writer and neg

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